Richemont Technical Supervisor — Watches (Dismantling / TQC / RDC)
Richemont — Technical Supervisor (Dismantling/TQC/RDC Watches) in Fort Worth. Lead watch repair, quality control and RDC technical operations.
Overview
Richemont is a global luxury goods holding company with a portfolio of distinguished maisons in watchmaking, jewellery and accessories. As an employer it is recognised for sustaining artisanal craftsmanship alongside industrial excellence, investing in technical training, and operating within rigorous quality and compliance frameworks across regional service centres and distribution operations.
Role & Responsibilities
- Lead and supervise daily dismantling and technical repair operations for wristwatches at the regional technical/RDC facility, ensuring throughput targets and turnaround SLAs are met.
- Oversee Technical Quality Control (TQC) processes: perform and validate inspections, final controls and timing adjustments prior to return to clients or redistribution.
- Assign workload, coach and mentor watchmakers and technical staff; conduct skills assessments, training and performance reviews to raise technical standards.
- Implement and monitor standard operating procedures for dismantling, parts handling, reassembly and documentation to ensure compliance with maison technical specifications.
- Coordinate spare-parts provisioning and inventory controls with RDC/logistics teams to minimise repair delays and parts obsolescence.
- Investigate technical failures and non-conformances; lead root-cause analyses and corrective action plans in collaboration with quality and engineering functions.
- Maintain accurate service records and production KPIs; prepare regular operational and quality reports for regional management.
Qualifications
- Certified watchmaker qualification (WOSTEP, AWCI or equivalent) or technical diploma in horology/mechatronics.
- Demonstrable supervisory experience in a watch service centre, technical atelier or RDC environment.
- Deep knowledge of manual and automatic calibres, movement diagnostics and dismantling/reassembly techniques.
- Proven experience with quality-control regimes and corrective action processes in a high-precision manufacturing or service environment.
- Strong manual dexterity, attention to detail and an ability to manage multiple workflows under time constraints.
Skills
Experience
Several years of hands-on watchmaking experience with at least 2–3 years in a supervisory or lead technician role within a service centre, authorised repair facility or distribution centre handling luxury watch brands.
Education
Diploma or certification in watchmaking/horology or an equivalent technical qualification (e.g., mechatronics or precision engineering).
Workplace
This position is based in Fort Worth, Texas, USA. Cerulean lists 15 open roles in Fort Worth, including 3 posted recently. The broader Texas area accounts for 186 active listings on Cerulean, 10 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Culture
Richemont cultivates a culture that balances artisanal heritage with operational rigour: teams are expected to uphold meticulous standards while continuously developing technical expertise. The workplace emphasises collaborative problem-solving, ongoing training and respect for craftsmanship across global service and distribution networks.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.