Richemont Team Leader — German Speaker
- Location
- Seniority
- Supervisor
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Apr 10, 2026
About Richemont
Richemont is a leading Swiss luxury goods group comprising maisons active in jewellery, watches, writing instruments and accessories. As a global luxury house owner, Richemont operates across retail, wholesale and digital channels and cultivates maisons known for craftsmanship, heritage and premium client service.
Richemont is hiring a Team Leader (German Speaker) in Amsterdam — lead a German‑speaking client service team delivering luxury client experiences.
Role & Responsibilities
- Lead, coach and develop a German‑speaking client service team to deliver premium, brand‑consistent customer experiences.
- Manage day‑to‑day operations including rostering, workflow allocation and escalation handling to meet SLAs and KPIs.
- Drive team performance through regular 1:1s, performance reviews, training plans and targeted coaching interventions.
- Monitor quality and productivity metrics; produce reports, analyse trends and implement continuous improvement initiatives.
- Act as primary escalation point for complex client enquiries and liaise with cross‑functional teams (retail, after‑sales, logistics) to resolve issues.
- Support hiring, onboarding and knowledge‑base maintenance to ensure consistent service standards across the German market.
Qualifications
- Fluent German (native or C1+) with excellent verbal and written communication; strong proficiency in English.
- Proven supervisory experience (typically 2+ years) within luxury retail, client services, contact centre or e‑commerce environments.
- Demonstrable track record of coaching teams to achieve KPIs and high customer satisfaction scores.
- Strong problem‑solving skills with the ability to manage escalations professionally and preserve brand reputation.
- Comfortable with reporting, basic data analysis and presenting operational insights to senior stakeholders.
Skills
Experience
Typically 2+ years in a frontline supervisory or team‑lead role within customer service, retail operations or a contact centre—preferably within luxury goods, watches/jewellery or premium lifestyle brands.
Education
Bachelor's degree in Business, Hospitality, Languages or a related discipline, or equivalent professional experience.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Culture
Richemont cultivates an environment that balances heritage craftsmanship with entrepreneurial energy. Teams operate in a highly collaborative, client‑centric culture that prizes discretion, quality and continuous learning across international markets.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Team Leader», «German-Speaking Team Supervisor», «Client Experience Supervisor», «After-Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.