Richemont Stylist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver exceptional customer service and develop long-term client relationships, maintaining awareness of CRM targets and actively engaging in personalized reach-out campaigns
• Implement clienteling strategies, capturing detailed client data and managing the portfolio of VVICs and VICs assigned to the stylist
• Achieve sales and KPI targets through omnichannel services, store performance metrics, and consistent engagement in commercial activities set by store management
• Maintain an impeccable store environment and back-of-house appearance at all times, proactively communicating structural repair needs to management
• Support after-sales clients and follow-up activities to ensure a seamless luxury service experience
• Participate in store inventories, implement BOH management guidelines, and comply with all Richemont policies and standards
• Actively complete assigned trainings and participate in all promotional and commercial activities directed by store and headquarters management
• Monitor local trading environment and competitors' activities to inform sales strategy

Qualifications

• Proven experience in luxury retail or high-end customer service
• Strong interpersonal and communication skills with ability to build authentic client relationships
• Demonstrated sales competency and ability to meet KPI and CRM targets
• Proficiency with CRM systems and clienteling tools
• Attention to detail and commitment to maintaining luxury standards
• Team player with reliability and adaptability in a fast-paced retail environment

Skills

Experience

Retail sales or customer service experience in a luxury or premium fashion environment is preferred; however, motivated candidates with strong customer service backgrounds and demonstrated sales aptitude in any high-touch retail setting will be considered.

Education

High school diploma or equivalent; post-secondary education in fashion, retail management, or business is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 21 to CAD 24 per hour.

Benefits

Comprehensive health, dental, drug, and vision coverage; life insurance and disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.