Richemont Sales Channel Manager

About Richemont

Richemont is a Swiss luxury goods group comprising a portfolio of maisons renowned for jewellery, watchmaking, leather goods and accessories. As a custodial parent of prestigious brands, Richemont emphasizes artisanal craftsmanship, heritage-led creativity and elevated client service across global retail operations.

Role & Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts, identifying and building relationships with relevant decision-makers and influencers
• Set clear objectives for each sales call and deliver tailored presentations addressing known interests, needs, and concerns of customer stakeholders
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance organizational visibility
• Configure complex product-and-services solutions and contractual terms meeting customer mid- to long-term needs, incorporating input from internal specialists
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and commercial parameters
• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals
• Manage a portfolio of contracts and negotiate service-level agreements, coordinating and supervising activities related to major accounts
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying opportunities for system improvement
• Implement and control compliance management for specific segments of the organization's external partners
• Develop product education courses to meet identified business needs and improve team performance
• Act as a subject matter expert in technology, policy, regulation, or operational management, maintaining external accreditations and in-depth understanding of current regulations and industry best practices

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling the job holder to handle the majority of situations and advise others
• Demonstrated experience in general supervision of more junior colleagues
• Proven ability to manage complex customer relationships and negotiate at senior levels
• Strong understanding of CRM systems and compliance management frameworks

Skills

Experience

Extensive experience enabling the candidate to handle the majority of business situations, advise others, and manage the general supervision of more junior colleagues. Proven track record in managing complex sales channels, developing customer relationships at strategic levels, and implementing sales strategies aligned with business objectives.

Education

Master's Degree or equivalent level of education required.

Workplace

Culture

Richemont’s retail environment prioritizes craftsmanship, meticulous attention to detail and personalised service. Teams operate with a strong client-first ethos and high professional standards, offering exposure to cultivated brand heritage and international luxury clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.