Chloé Stylist

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Role & Responsibilities

• Deliver exceptional customer service and develop long-term client relationships with a focus on personalized engagement
• Manage portfolio of clients with particular emphasis on VVICs (Very Very Important Clients) and VICs (Very Important Clients)
• Execute personalized reach-out campaigns and utilize all clienteling tools to meet CRM targets within established timeframes
• Consistently capture and maintain detailed client data and qualitative information in CRM systems
• Achieve sales and key performance indicator (KPI) targets through omnichannel service delivery
• Actively complete training programs and participate in all commercial activities coordinated by Store Management and Head Office
• Maintain impeccable store environment, back-of-house areas, and personal grooming standards throughout operating hours
• Proactively communicate any structural repair or maintenance needs to management to preserve the luxury retail environment
• Implement all guidelines related to store and back-of-house management and participate in inventory procedures
• Provide comprehensive after-sales support and follow-up to ensure clients receive impeccable service
• Support colleagues and management in achieving operational excellence
• Comply with all established Richemont policies, standards, and procedures

Qualifications

• Demonstrated ability to deliver exceptional customer service in a luxury retail environment
• Strong relationship-building and interpersonal skills
• Experience with CRM systems and clienteling tools
• Ability to work effectively both independently and as part of a team
• Knowledge of luxury goods and fashion appreciation
• Fluency in omnichannel retail practices

Skills

Experience

Prior experience in luxury retail, customer-facing hospitality, or high-end clienteling is preferred. Candidates should demonstrate a track record of building and maintaining strong client relationships and achieving sales targets.

Education

High school diploma or equivalent required. Additional coursework in fashion, retail management, or hospitality is advantageous.

Compensation

The base compensation for this position ranges from USD 21 to USD 24 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.