Richemont Stylist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver exceptional customer service and develop long-term client relationships with a focus on personalized engagement
• Manage portfolio of clients with particular emphasis on VVICs (Very Very Important Clients) and VICs (Very Important Clients)
• Execute personalized reach-out campaigns and utilize all clienteling tools to meet CRM targets within established timeframes
• Consistently capture and maintain detailed client data and qualitative information in CRM systems
• Achieve sales and key performance indicator (KPI) targets through omnichannel service delivery
• Actively complete training programs and participate in all commercial activities coordinated by Store Management and Head Office
• Maintain impeccable store environment, back-of-house areas, and personal grooming standards throughout operating hours
• Proactively communicate any structural repair or maintenance needs to management to preserve the luxury retail environment
• Implement all guidelines related to store and back-of-house management and participate in inventory procedures
• Provide comprehensive after-sales support and follow-up to ensure clients receive impeccable service
• Support colleagues and management in achieving operational excellence
• Comply with all established Richemont policies, standards, and procedures

Qualifications

• Demonstrated ability to deliver exceptional customer service in a luxury retail environment
• Strong relationship-building and interpersonal skills
• Experience with CRM systems and clienteling tools
• Ability to work effectively both independently and as part of a team
• Knowledge of luxury goods and fashion appreciation
• Fluency in omnichannel retail practices

Skills

Experience

Prior experience in luxury retail, customer-facing hospitality, or high-end clienteling is preferred. Candidates should demonstrate a track record of building and maintaining strong client relationships and achieving sales targets.

Education

High school diploma or equivalent required. Additional coursework in fashion, retail management, or hospitality is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 24 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.