Richemont Stylist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver exceptional customer service and develop long-term relationships with clients as a trusted advisor and brand ambassador
• Manage personal portfolio of customers, including VVIPs and VICs, with awareness of CRM targets and engagement in all actions to reach them
• Implement personalized reach-out campaigns and utilize all clienteling tools to complete CRM tasks within given timeframes
• Consistently capture client data and qualitative information to enhance customer relationship management
• Drive omnichannel sales performance by utilizing all available services and channels to grow business
• Monitor store and individual sales KPIs and actively engage in all actions to achieve sales and CRM targets
• Participate in all training initiatives and commercial activities set by store management, assistant store manager, and head office
• Maintain impeccable store environment, back-of-house standards, and personal grooming at all times
• Support colleagues and management in maintaining a luxurious retail environment and proactively report structural repairs needed
• Implement established guidelines related to store and back-of-house management and participate in inventory activities
• Provide after-sales service and follow-up to ensure client satisfaction and impeccable service delivery
• Comply with all established Richemont policies and standards

Qualifications

• Proven track record of delivering exceptional customer service in a luxury retail environment
• Demonstrated ability to build and maintain strong client relationships
• Proficiency with CRM systems and clienteling tools
• Strong sales acumen with awareness of KPIs and business targets
• Ability to work effectively in an omnichannel retail environment
• Meticulous attention to detail and commitment to maintaining luxury standards

Skills

Experience

Retail or luxury customer service experience, preferably in fashion, jewelry, watches, or high-end accessories. Experience in client relationship management and sales-driven environments is essential.

Education

High school diploma or equivalent; additional retail management or fashion-related certification is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 24 per hour.

Benefits

Company-sponsored health, dental, drug, and vision programs; life insurance and disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.