Richemont Stylist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver exceptional customer service and develop long-term client relationships, with particular attention to VVIPs and VICs within personal portfolio
• Implement personalized clienteling campaigns and utilize CRM tools to capture qualitative client data and notes systematically
• Achieve store and individual sales targets and KPIs through active engagement in commercial activities set by Store Manager, Area Store Manager, and Head Office
• Leverage omnichannel services and tools to maximize sales opportunities and provide seamless customer experience
• Maintain impeccable store environment, back-of-house standards, and personal grooming throughout each shift
• Proactively communicate with Store Manager and Area Store Manager regarding structural repairs or maintenance needed to preserve luxury environment
• Support post-purchase client follow-up and after-sales service to ensure customer satisfaction
• Participate in store inventories, training sessions, and compliance with all Richemont policies and standards

Qualifications

• Proven customer service excellence and ability to develop meaningful client relationships
• Strong sales acumen and demonstrated ability to meet or exceed sales and KPI targets
• Familiarity with CRM systems and clienteling tools
• Attention to detail and pride in maintaining luxury retail environments
• Reliable team player with strong communication and interpersonal skills
• Ability to multitask and manage priorities in a fast-paced retail setting

Skills

Experience

Previous retail or customer service experience in a luxury environment is preferred. Demonstrated track record of building and maintaining client relationships and achieving sales targets is essential.

Education

High school diploma or equivalent; additional fashion, retail, or business-related coursework is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 24 per hour.

Benefits

Company-sponsored health, dental, drug, and vision programs; life insurance; disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.