Richemont Sales Channel Manager

About Richemont

Richemont is a Swiss-based luxury goods holding company comprising several maisons active in jewellery, watches, leather goods and accessories. The group is known for its emphasis on heritage, craftsmanship and artisanal excellence, and operates a global retail network that supports long-term client relationships and in-depth product training.

Role & Responsibilities

• Develop and implement comprehensive sales channel strategies aligned with overall business objectives and Richemont's luxury positioning
• Identify new business opportunities, establish sales targets, and monitor performance metrics to ensure channels meet or exceed goals
• Manage complex relationships with channel partners, negotiate contracts, and provide training to optimize product representation and sales effectiveness
• Develop relationship management plans for complex potential customer accounts, identifying key decision-makers and influencers within customer organizations
• Set clear sales call objectives, deliver tailored presentations addressing customer needs, and secure agreement on customer requirements
• Cultivate personal networks within the business sector and represent the organization at industry events to enhance visibility and gather market intelligence
• Configure complex product-and-services solutions with associated contractual terms incorporating input from internal specialists, negotiating within predefined commercial parameters
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on commercial terms
• Control specific business performance metrics, ensuring strategic financial alignment across assigned channels
• Manage a portfolio of contracts and negotiate service-level agreements for major accounts
• Oversee CRM system implementation and maintenance, identifying opportunities for process improvement
• Implement and control compliance management for external partners across assigned segments
• Develop product education courses meeting identified performance and business requirements
• Serve as subject matter expert on technology, policy, regulation, and operational management
• Ensure all activities comply with company diversity and inclusion guidelines

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience handling complex sales and account management situations
• Demonstrated ability to advise and mentor junior colleagues
• Expert-level knowledge of luxury goods channel management and B2B sales
• Proven track record of channel strategy development and implementation
• Strong negotiation and contract management skills
• CRM system proficiency and data-driven decision-making capability

Skills

Experience

Extensive professional experience in luxury sales, channel management, or account development, with demonstrated ability to handle complex situations independently and mentor junior colleagues. Prior experience managing multiple sales channels, negotiating major contracts, and driving business performance in the luxury sector is essential.

Education

Master's Degree or equivalent level of professional qualification in Business, Commerce, Sales, or a related discipline.

Workplace

Culture

Richemont fosters a culture rooted in craftsmanship, heritage and long-term client relationships, valuing meticulous attention to detail and refined service. Teams operate within a collaborative, maison-driven environment that supports professional development and product expertise.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.