Richemont Stylist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver exceptional customer service and develop long-term client relationships, with particular focus on VVICs and VICs
• Manage CRM targets and implement personalized reach-out campaigns using clienteling tools and platforms
• Capture client data consistently and maintain qualitative client information within CRM systems
• Achieve individual and store sales targets, KPIs, and CRM objectives through omnichannel service excellence
• Participate in all commercial activities and training programs set by management
• Maintain impeccable store environment, back-of-house standards, and personal grooming aligned with luxury standards
• Proactively communicate store maintenance and repair requirements to management
• Support after-sales clients and ensure continuity of service quality
• Comply with all Richemont policies, store management guidelines, and inventory procedures
• Perform additional tasks as requested by management

Qualifications

• Proven ability to deliver exceptional customer service and develop meaningful client relationships
• Strong awareness of CRM and business performance targets
• Demonstrated proficiency with omnichannel retail tools and clienteling platforms
• Excellent organizational skills and attention to detail
• Ability to work collaboratively within a team environment
• Professional presentation and grooming standards appropriate to luxury retail
• Understanding of luxury brand heritage and product craftsmanship

Skills

Experience

Retail experience in luxury fashion, jewelry, watches, or high-end accessories preferred. Demonstrated track record of achieving sales targets and cultivating client relationships in a premium retail environment.

Education

High school diploma or equivalent; tertiary education in business, hospitality, or related field preferred.

Workplace

Benefits

Medical, dental, and vision insurance; health savings accounts; flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.