Richemont Store and Events Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €55,000–65,000/year
- Industry
- High Jewelry
- Posted
- Jul 3, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Store and Events Operations Manager at Vhernier (Milan, Italy) – luxury jewelry retail design and visual merchandising leadership role.
Role & Responsibilities
- Develop and manage design concepts for new boutiques, renovations, and special projects in alignment with Vhernier's brand identity and luxury standards
- Collaborate with external architects, designers, and suppliers to oversee project execution from conceptualization through opening, including space planning, material selection, furnishings, and lighting
- Manage budgets and timelines for all store design initiatives, ensuring strict adherence to financial and scheduling parameters
- Define and implement Vhernier's global visual merchandising strategy, encompassing window displays, in-store exhibitions, product presentation, and seasonal campaigns
- Create and distribute comprehensive visual merchandising guidelines to ensure consistency and excellence across all boutiques and multibrand retail locations
- Develop creative concepts for seasonal campaigns, collection launches, and special events in collaboration with Marketing and Communication teams
- Train and mentor sales teams and retail managers on the application of visual merchandising protocols
- Monitor and analyze the effectiveness of visual merchandising strategies, proposing continuous improvements and market-responsive adaptations
- Lead and develop a high-performing Store Design and Visual Merchandising team, fostering collaborative and proactive approaches
- Manage relationships with external suppliers, design agencies, and partners
- Provide reporting and monitor annual budgets for retail and wholesale investments in store design and sales spaces in coordination with the finance and accounting department
Qualifications
- 7–10 years of progressive international experience in Store Design and/or Visual Merchandising roles, preferably within the luxury sector (jewelry, fashion, watchmaking)
- Strong creative abilities and refined aesthetic sensibility with deep understanding of luxury design principles
- Demonstrated excellence in project management, capable of managing multiple concurrent initiatives and meeting strict deadlines
- Excellent verbal and written command of Italian and English
- Strong communication and interpersonal skills with proven ability to collaborate across multiple departments and external stakeholders
- Willingness to travel frequently nationally and internationally for site visits and project supervision
Skills
Experience
7–10 years of progressive international experience in Store Design and/or Visual Merchandising roles, preferably within the luxury sector such as high jewelry, fashion, or watchmaking. Demonstrated ability to lead design projects from conception through execution, manage cross-functional teams, and maintain consistency across multiple retail locations.
Education
Not specified; typically a degree in Architecture, Interior Design, Visual Merchandising, or a related discipline is expected for this level of responsibility.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 55,000 to EUR 65,000 per annum.
Benefits
8 EUR meal ticket for each worked day; welfare program; CCNL Commercio collective bargaining agreement
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Visual Merchandising Director», «Store Design Manager», «Retail Experience Manager», «Brand Environments Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.