Officine Panerai Boutique Manager

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Achieve and exceed commercial and qualitative objectives through strategic action planning and rigorous analysis of results, ensuring adherence to internal procedures and Maison standards
• Drive commercial development and market positioning by organizing boutique events, cultivating external networks, and conducting competitive intelligence to amplify flagship visibility and sales performance
• Maximize CRM systems and data-driven initiatives to optimize customer retention, upsell opportunities, and prospect conversion, with particular focus on VIP relationship development and bespoke customer journeys
• Guarantee execution excellence across all retail initiatives, monitor performance indicators including Mystery Shopping and NPS scores, and collaborate closely with headquarters stakeholders
• Build and develop an agile team by recruiting top talent, coaching individual and collective capability, and inspiring the organization around a clear vision aligned with brand values
• Embody the Panerai brand as its primary ambassador, ensuring the flagship maintains exemplary image standards and consistently represents the Maison's Italian heritage and Swiss watchmaking excellence

Qualifications

• Minimum 5 years of experience in boutique direction or management within the luxury sector
• Demonstrated expertise in sales techniques, clienteling strategies, and CRM systems
• Advanced proficiency with data analysis and business intelligence tools
• Strong command of French and English languages; Italian is a valued asset
• Exceptional customer service orientation and ability to build lasting relationships with discerning clientele
• Proven leadership capability with experience in team recruitment and talent development
• Excellent communication, negotiation, and change management skills

Skills

Experience

At least 5 years of experience in boutique or store management within the luxury goods sector, with demonstrated success in driving commercial performance, operational excellence, and team leadership.

Education

Not specified

Workplace

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.