Richemont Spare Parts Supply Chain Staff
Richemont in Tokyo seeks a Spare Parts Supply Chain Staff to manage after‑sales parts logistics and inventory for its luxury maisons.
Overview
Richemont is a global luxury goods group comprising maison brands specialising in jewellery, watches and premium accessories. As an employer it emphasises craftsmanship, boutique-level client service and international operations across retail, wholesale and after‑sales service networks, offering career pathways within a multi‑brand environment.
Role & Responsibilities
- Manage end‑to‑end flow of spare parts for after‑sales service: forecasting demand, placing replenishment orders and monitoring lead times.
- Maintain and optimise inventory levels across regional warehouses and service centres to ensure parts availability while minimising obsolescence and carrying costs.
- Process purchase orders, goods receipts and returns; reconcile inventories and investigate discrepancies using ERP and WMS tools.
- Coordinate logistics and international shipments for parts, including customs documentation and carrier management, to ensure timely delivery to service points.
- Liaise daily with suppliers, boutique/service technicians and internal after‑sales teams to prioritise critical repairs and resolve supply issues.
- Track and report key performance indicators (OTD, fill rate, inventory turns); propose and implement continuous improvement initiatives.
Qualifications
- Proven ability to operate within structured supply chain processes and tight service level agreements.
- Strong organisational skills with meticulous attention to detail and an analytical approach to inventory management.
- Effective communicator, capable of coordinating cross‑functional stakeholders including suppliers, logistics partners and technical teams.
- Comfort working in a multinational, multi‑brand environment; flexibility to manage priorities across different product lines and service schedules.
- Working knowledge of import/export documentation and basic customs requirements is advantageous.
Skills
Experience
Approximately 3+ years in spare parts logistics, service parts planning or supply chain operations; experience in luxury goods, watches, jewellery or high‑value after‑sales environments is strongly preferred.
Education
Bachelor's degree in supply chain management, logistics, business administration or a related field, or equivalent professional experience.
Workplace
The role is situated in Tokyo, Tokyo, Japan. There are currently 183 open positions in Tokyo on Cerulean, with 2 added recently. Within Tokyo, Cerulean currently features 193 open roles, including 4 recent additions. Across Japan, Cerulean lists 236 open roles — 4 of them newly added.
Culture
Richemont cultivates a culture that reveres craftsmanship and client‑centric service, blending artisanal traditions with rigorous operational standards. Teams operate in a collaborative, international environment with an emphasis on precision, discretion and continuous improvement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.