- Seniority
- Manager
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fine Watches & Horology
- Posted
- Apr 10, 2026
About Richemont
Richemont is a leading luxury goods group renowned for its portfolio of prestigious maisons in watches, jewellery and writing instruments. As a global owner-operator, Richemont combines deep craftsmanship and artisanal savoir‑faire with complex international commercial and after‑sales operations, offering career opportunities across product, retail and technical services.
The Spare Parts Operations Assistant Manager will oversee inventory, procurement and distribution of spare parts for Richemont’s after‑sales network in Tokyo, managing supplier relationships, KPIs and a small operations team to ensure service continuity and parts availability.
Role & Responsibilities
- Lead day-to-day spare parts operations including inventory control, replenishment and order fulfilment for after‑sales service centres.
- Develop and maintain demand-forecasting models and parts replenishment plans to optimise availability and minimise obsolescence.
- Manage supplier and vendor relationships for parts procurement, negotiate terms, and ensure quality and lead‑time adherence.
- Coordinate with in‑house watchmakers, repair centres and regional service teams to prioritise parts allocation and resolve escalations.
- Define and monitor KPIs (fill rate, lead time, inventory turns, obsolescence) and drive continuous-improvement initiatives.
- Oversee customs, import/export compliance and documentation for international parts flows in collaboration with trade compliance teams.
- Supervise and coach a small operations team; foster cross‑functional collaboration with logistics, customer service and product teams.
Qualifications
- Proven background in spare parts, after‑sales or inventory operations, preferably within watches, jewellery or other luxury goods.
- Demonstrated experience managing suppliers, procurement cycles and international parts logistics.
- Strong analytical capability with experience setting and reporting on operational KPIs.
- Leadership and people‑management skills; ability to coach teams and manage cross‑functional stakeholders.
- Fluency in business processes for import/export and trade compliance relevant to parts distribution.
Skills
Experience
Typically 5+ years in spare parts, after‑sales or supply‑chain operations with progressive responsibility; experience in luxury watchmaking, jewellery or technical goods is strongly preferred.
Education
Bachelor’s degree in supply chain, logistics, business administration or related discipline preferred.
Culture
Richemont cultivates a culture that values craftsmanship, precision and long‑term stewardship of heritage brands. Teams work in a collaborative, detail‑oriented environment where cross‑functional coordination and respect for artisanal quality underpin daily operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.