Richemont Service Salon Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Aug 28, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Service Salon Manager in Miami, FL – Lead luxury after-sales service team with Richemont. Full-time management role.
Role & Responsibilities
- Motivate, support, and develop the Service Salon team through regular meetings, guidance, and coaching on tasks, targets, products, service knowledge, and client opportunities
- Conduct biannual performance reviews and lead the performance management process through scheduled individual meetings with service staff
- Actively recruit and maintain talent pipeline to fill service team positions
- Perform administrative and HR tasks including commission verification, scheduling, payroll, and overtime management
- Drive service team to consistently exceed service results and maximize business opportunities through analysis and action planning
- Partner with the Client Experience Director to identify training needs, coaching opportunities, and VIP client loyalty strategies
- Ensure team consistently delivers exceptional client experiences with highest levels of courtesy and professionalism
- Manage inventory and model stock in coordination with merchandising departments to optimize boutique availability
- Establish and monitor individual and team KPIs in alignment with boutique management
- Lead all service initiatives and escalation processes to enhance client experience and address operational issues
- Ensure compliance with Cartier security, operational, and visual merchandising standards
- Maintain boutique operational flow including restocking supplies, repairs, maintenance, and daily setup/breakdown
- Support boutique management with controllable operating expense analysis and cost optimization recommendations
Qualifications
- 3–5 years of supervisory experience in after-sales service, customer service, or related field
- Proven experience managing direct reports and leading teams
- Deep understanding and knowledge of luxury brands, heritage, and full product range
- Exceptional proficiency with Microsoft Office applications, especially Excel
- SAP experience preferred
- Ability to work retail hours including weekends
- Excellent analytical, organizational, and interpersonal communication skills
- Ability to motivate and develop team members to embody brand image and values
Skills
Experience
3–5 years of supervisory experience, particularly in after-sales service or customer service environments. Required experience managing direct reports and developing team members in fast-paced retail or luxury service settings.
Education
Bachelor's degree in a business-related field is preferred. Additional language skills in Mandarin, Portuguese, or Russian are advantageous.
Workplace
This position is based in Miami, Florida, USA.
Benefits
Comprehensive benefits program including medical, dental, and vision coverage; health savings and flexible spending accounts; employee assistance program; life insurance and disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; and volunteer time off days for community engagement.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Director», «Client Experience Manager», «Salon Operations Manager», «Service Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.