Richemont Senior Watch Advisor
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 13, 2026
About Richemont
Richemont is a global luxury goods group renowned for stewardship of high-end watch and jewelry maisons. The group prioritizes craftsmanship, heritage brands and client-focused retail experiences; roles placed within premium retail environments such as Harrods involve close collaboration with Richemont maisons and a commitment to elevated client service.
Richemont is hiring a Senior Watch Advisor at Harrods, London — senior client-facing role selling heritage timepieces and managing VIP relationships.
Role & Responsibilities
- Deliver discreet, high-touch sales and after-sales service to high-net-worth clients within the Harrods environment, managing private appointments and VIP viewings.
- Achieve and exceed individual and boutique sales targets while cultivating and expanding a qualified client portfolio through proactive clienteling.
- Demonstrate authoritative product and technical watch knowledge, advising clients on complications, provenance and heritage to support purchase decisions.
- Manage inventory, stock rotation and merchandising to Richemont and Harrods visual standards; coordinate with logistics and brand teams for allocations and transfers.
- Mentor and coach junior advisors on product knowledge, service standards and sales techniques; contribute to in-store training initiatives.
- Maintain accurate CRM records, follow up on leads, and liaise with after-sales and service departments to ensure seamless client journeys.
- Ensure compliance with brand retail procedures, loss-prevention policies and regulatory requirements for high-value transactions.
Qualifications
- Proven track record in luxury watch retail or boutique sales, preferably within a heritage watch maison or premium department store.
- Deep knowledge of mechanical watchmaking, complications and brand heritage; ability to convey technical details to a discerning clientele.
- Demonstrable clienteling skills and experience managing a high-net-worth client book.
- Strong commercial acumen with a history of meeting or surpassing sales targets.
- Professional presentation, discretion, and the ability to manage confidential client relationships.
Skills
Experience
Typically 5+ years of progressive experience in luxury watch retail or boutique environments, with evidence of individual sales achievement and high-net-worth client development.
Education
High school diploma or equivalent required; tertiary qualification in business, luxury brand management or a related discipline preferred.
Workplace
This position is based in London, England, UK.
Culture
Richemont fosters a culture that values craftsmanship, product expertise and exceptional client service across its maisons. Staff placed in premium retail locations such as Harrods operate in a fast-paced, discreet and highly service-oriented environment that rewards commercial performance and deep product knowledge.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Watch Specialist», «Senior Timepiece Consultant», «Lead Horology Advisor», «Senior Luxury Watch Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.