- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 8, 2026
About IWC
IWC Schaffhausen is a Swiss luxury watch manufacturer and member of the Richemont group. The brand combines precision engineering with refined craftsmanship and operates within an international luxury ecosystem where supply‑chain integrity, regulatory compliance and attention to detail are paramount.
IWC Schaffhausen, a Richemont maison specializing in luxury watches and high-end accessories, seeks an experienced Senior Sales Associate to lead by example in delivering exceptional client experiences and driving sales performance. This pivotal role combines advanced client relationship management with team mentorship, requiring a seasoned professional who acts as a brand ambassador whilst cultivating VIP portfolios and contributing to boutique strategy and operational excellence.
Role & Responsibilities
- Lead by example in achieving and exceeding individual and team sales targets whilst upholding Maison directives and the highest service standards
- Take ownership of complex client situations and escalated issues, contributing to seamless boutique operations
- Cultivate and nurture an exclusive VIP client portfolio, driving repeat business and loyalty through advanced clienteling strategies
- Act as a leading Brand Ambassador for IWC Schaffhausen, sharing advanced product knowledge and sophisticated sales techniques to elevate team performance
- Actively contribute to the development and implementation of boutique sales strategies and client engagement initiatives
- Mentor and coach junior sales associates, fostering a culture of continuous learning and excellence
Qualifications
- Minimum 5 years of progressive experience in luxury retail
- Proven track record of building and maintaining high-value client relationships
- Advanced communication, negotiation, and sales closing skills
- Demonstrated ability to train and coach junior sales associates
- Strategic mindset with proactive problem-solving abilities
- Resilient and inspiring attitude that motivates collective success
Skills
Experience
Extensive client management expertise with a minimum of 5 years of progressive experience in luxury retail, demonstrating a proven track record of building and maintaining high-value client relationships and achieving significant sales results. Proven ability to mentor, inspire, and lead colleagues in a fast-paced, high-pressure environment.
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Benefits
Advanced development opportunities in luxury watchmaking including specialized training and leadership programs; exclusive access to IWC Schaffhausen brand initiatives; opportunities to visit the manufacture and gain deeper insights into craftsmanship.
Culture
IWC fosters a precision‑driven, craftsmanship‑led culture where technical excellence and regulatory rigour are valued. The workplace emphasizes cross‑functional collaboration, international exposure and continuous improvement within a heritage luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like IWC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Advisor», «Luxury Sales Specialist», «Premium Watch Consultant», «Senior Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.