Montblanc Senior Sales Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Drive strong sales turnover in accordance with store strategy and achieve targets set by the Store Manager while respecting discount policies
• Meet and exceed key performance indicators defined by store management
• Welcome and engage clients across all touchpoints (in-store, telephone, email, events) according to Maison standards
• Advise clients with conviction and ensure each transaction is handled with appropriate care and professionalism
• Identify, cultivate, and maintain long-term relationships with both local and international clientele through systematic follow-up
• Invite clients to activations and events with post-event follow-up to strengthen loyalty
• Handle all customer service inquiries and issues according to Maison standards, communicating concerns to the Store Manager
• Participate in stock reception, transfer, and inventory management processes
• Ensure products are correctly handled, priced, and merchandised according to store priorities and brand standards
• Maintain compliance with all group processes and procedures relating to sales, discounts, service after-sales, and exchanges
• Actively participate in store meetings, provide feedback, and propose new ideas to enhance operations
• Engage with training programs and stay informed on brand heritage, product collections, and competitive market activity

Qualifications

• Minimum 5 years of retail experience in luxury goods environments with exposure to multiple product categories
• Demonstrated expertise in luxury retail operations and client relationship management
• Digital proficiency and ability to rapidly adopt new technologies and platforms
• Excellent communication skills across diverse client and colleague interactions
• Strong problem-solving capability and comfort navigating complexity and ambiguity
• Proven ability to maintain consistent high productivity and deliver results in dynamic environments
• Embodiment of brand values; active promotion of diversity, inclusivity, and collaborative workplace culture

Skills

Experience

Minimum 5 years of retail experience with exposure to multiple product categories and demonstrated familiarity with luxury retail requirements. Proven track record in client management, sales achievement, and operational excellence within high-end retail environments.

Education

No specific formal education requirement stated; retail qualifications or certifications in luxury sales are advantageous.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.