Richemont Senior Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage potential customers in relevant sales campaigns, building new relationships.
• Serve as the first point of contact for customer queries and complaints, resolve them, refer complex issues to others, and ensure customers receive appropriate responses.
• Set clear objectives for each sales call or meeting; present standard materials; ask relevant questions to assess customer interest and identify and address needs for further information or explanation.
• Identify potential customers through information, referrals, and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
• Recommend products or services that meet customers’ stated needs, propose quantities and product configurations using personal expertise, explain selections, and invite customers to purchase at standard prices and terms of sale.
• Schedule follow-up actions and enter relevant customer contact information into the CRM system to support call planning, customer retention, and business development.
• Assist with internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Apply organizational policies, procedures, regulatory codes, and codes of conduct; obtain supervisor or manager authorization for exceptions to mandatory procedures.
• Meet personal objectives and use performance management systems to improve performance; or monitor team performance, allocate and review work, take corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop capabilities through assessment and development planning, formal and informal training, and coaching; gain or maintain relevant external professional accreditation; and keep abreast of technology, regulation, and industry best practices through continuing education, conferences, and specialist media.

Skills

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.