Richemont Senior Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and drive engagement in sales campaigns
• Serve as the primary point of contact for customer inquiries and complaints, resolving issues appropriately and escalating complex matters when necessary
• Establish clear objectives for each sales interaction and deliver compelling product presentations using standardized materials
• Identify and qualify potential customers through referral networks, trade shows, conferences, and existing customer relationships
• Recommend products and services that align with customer needs, propose appropriate quantities and configurations, and facilitate purchase decisions
• Maintain detailed CRM records following each customer interaction to enable effective retention and business development activities
• Collaborate with internal colleagues to strengthen external customer relationships and address evolving customer needs
• Demonstrate compliance with organizational policies, procedures, and relevant regulatory and conduct codes
• Monitor personal performance against objectives using established performance management systems and implement improvements
• Participate in continuous professional development, maintain industry knowledge, and pursue relevant external accreditation

Qualifications

• Proven track record in luxury goods sales or high-end customer service
• Strong consultative selling skills with ability to identify and articulate customer needs
• Excellent interpersonal and communication abilities in Korean and English
• Proficiency with CRM systems and customer management platforms
• Demonstrated ability to achieve sales objectives and manage multiple customer relationships simultaneously
• Knowledge of luxury jewelry, watches, or accessories market preferred

Skills

Experience

Senior-level sales experience in luxury retail or high-end client services, with demonstrated success in developing customer relationships and driving sales performance. Experience with Richemont Maisons or comparable luxury conglomerates is advantageous.

Education

Secondary education minimum; tertiary qualification in business, sales, or related field preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.