Richemont Senior Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage potential customers in targeted sales campaigns, building new relationships and strengthening existing accounts
• Act as primary point of contact for customer inquiries and complaints; resolve issues efficiently and refer complex matters appropriately to ensure satisfactory customer outcomes
• Establish clear objectives for each sales interaction; deliver product presentations using standard materials; ask relevant diagnostic questions to assess customer interest and identify information gaps
• Identify prospective customers through referrals, recommendations, trade shows, conferences, and strategic networking activities
• Recommend products and services aligned with customer needs; leverage personal expertise to configure quantities and specifications; present selections and invite purchase decisions at standard pricing and terms
• Schedule follow-up activities and record all customer contact details and outcomes in the CRM system to maintain effective call planning and enable organizational data quality for retention and growth initiatives
• Collaborate with colleagues to develop internal communications, strengthen external customer relationships, and address complex customer needs
• Ensure adherence to organizational policies, procedures, regulatory standards, and codes of conduct; seek supervisor authorization for procedural exceptions
• Manage personal performance objectives using performance management systems; monitor team performance as required, allocate work, review completion quality and timeliness, and implement corrective actions
• Continuously develop professional capabilities through assessment and development planning, formal and informal training, coaching, and external accreditation where relevant; stay current with industry technology, regulation, and best practices

Qualifications

• Demonstrated experience in senior-level luxury sales or client relationship management
• Proven track record of meeting and exceeding sales targets and customer satisfaction objectives
• Strong understanding of CRM systems and sales process management
• Knowledge of luxury jewelry, watches, or high-end accessories sectors is advantageous

Skills

Experience

Senior-level sales experience within the luxury sector, including responsibility for customer acquisition, relationship management, and sales target achievement. Demonstrated ability to identify customer needs, present solutions persuasively, and close sales at premium price points.

Education

Secondary education minimum; advanced education in business, sales, or related disciplines is preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.