Richemont Senior Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Contribute directly to achieving boutique sales targets.
• Help build strong client relationships and deliver outstanding service in a welcoming environment; greet and acknowledge every customer, maintain high standards, and develop solid product knowledge.
• Adapt the sales approach to clients’ needs and motivations, taking multicultural differences into account.
• Support after-sales clients in line with Maison values and offer recommendations that create an exceptional client experience.
• Provide feedback on merchandise processing and replenishment, and participate in receiving and monitoring floor stock.
• Take an active part in boutique visual merchandising and implement required guidelines.
• Assist with floor moves, merchandising, display maintenance and store housekeeping, including cleaning products and displays.
• Support inventory activities, including stock counts and special projects as required.
• Process payments accurately and efficiently.
• Follow company policies, procedures and practices.
• Comply with safety regulations and boutique operational procedures, including security.
• Build and maintain strong knowledge of product information, including technical details and inspiration and storytelling.
• Master the brand’s sales techniques.

Qualifications

• Previous experience in luxury retail in a customer-facing, sales-focused role.
• Fluency in Italian and English.
• Demonstrated experience designing and delivering personalized client experiences.
• Excellent interpersonal and communication skills.
• Confidence handling high-value transactions.
• Strong attention to detail and the ability to manage multiple tasks simultaneously and precisely.
• Self-starter with a team-player approach.

Skills

Experience

Previous experience in luxury retail in a customer-facing, sales-focused role.

Benefits

Commission scheme; €8 meal voucher per working day; welfare benefits.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.