Montblanc Senior Sales Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Build, maintain and proactively develop a personal portfolio of clients using Clienteling and CRM tools to understand preferences, purchase history and opportunities for targeted follow-up and engagement
• Actively drive individual sales performance to achieve personal targets while contributing to boutique-wide sales objectives, category priorities and key performance indicators
• Deliver exceptional and consistent client experience through execution of Montblanc Retail Signature protocols and Maison service standards
• Act with entrepreneurial spirit to identify sales and clienteling opportunities through targeted outreach, boutique activations, events, referrals and VIP consultations
• Drive new client acquisition and long-term development through networking, referrals, conversion of walk-in clients and boutique activations
• Maintain high standards of CRM data capture, client follow-up and contact quality to support retention and reactivation
• Remain commercially aware of boutique KPIs and category performance, contributing insights during morning briefings to identify trends and opportunities
• Leverage deep product knowledge to support clients and colleagues throughout the purchase journey and maximise selling opportunities
• Support the boutique team in delivering superior after-sales service, including care, repairs, personalisation and special orders
• Act as a senior role model within the boutique, consistently demonstrating professional attitude, behaviours and standards
• Support and motivate Sales Associates through day-to-day coaching, knowledge sharing and constructive feedback
• Lead by example across sales performance, client experience, clienteling, grooming, punctuality, teamwork and boutique presentation
• Actively contribute to a positive, high-performing boutique culture through optimism, accountability and respect
• Support boutique management with day-to-day operations including opening/closing procedures, cash handling, reconciliation and POS systems
• Maintain accurate inventory and stock handling in accordance with loss prevention and compliance requirements
• Maintain boutique presentation in line with Montblanc Visual Merchandising guidelines
• Participate actively in boutique meetings and briefings, providing updates, feedback and ideas to support performance and continuous improvement

Qualifications

• Proven experience in luxury retail, preferably with knowledge of writing instruments, leather goods or timepieces
• Demonstrated expertise in clienteling and CRM-based relationship management
• Strong understanding of sales targets and KPIs within a competitive retail environment
• Experience managing clients from diverse backgrounds and cultures
• Ability to remain calm and focused under pressure in high-volume retail environments
• Excellent communication and interpersonal skills with authentic client engagement approach
• Proven ability to work both independently and collaboratively as part of a high-performing team
• Strong administrative and operational competency including cash handling and POS systems

Skills

Experience

Substantial retail experience in luxury or premium sectors is essential. Candidates should have a proven track record of exceeding individual sales targets, managing a personal client portfolio, and demonstrating leadership capabilities within a boutique or high-end retail environment. Prior experience coaching or mentoring junior team members is advantageous.

Education

Secondary education or equivalent is required. Additional formal retail, hospitality or business qualifications are desirable but not essential.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.