Richemont Senior Sales Associate
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 18, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
ALAÏA Senior Sales Associate at Harrods, London — Richemont luxury retail position focused on client relationship management and commercial excellence.
Role & Responsibilities
- Achieve weekly and monthly store sales targets whilst increasing average basket value (UPT, VPT) and driving cross-selling opportunities
- Cultivate exceptional relationships with international clients to maintain and enhance client loyalty within current portfolio
- Establish action plans and strategies to develop the client base, upgrade high-potential clients, and reclaim lost business
- Develop the client book efficiently through proactive networking and business development activities outside the boutique
- Engage clients through open questioning, active listening, and consultative selling to ensure repeat business
- Participate in client events, high-ticket client activations, and strategic business development actions
- Resolve client issues promptly by investigating root causes, proposing solutions, and escalating roadblocks to hierarchy
- Welcome clients in boutique, by phone, and via email according to ALAÏA guidance and standards
- Maintain deep product knowledge of ready-to-wear and accessories, understanding construction and brand narrative
- Actively participate in team meetings, inventory counts, and daily operations
- Ensure Visual Merchandising standards are upheld in line with boutique guidance
- Maintain boutique cleanliness, organisation, and welcoming appearance at all times
- Manage cashier duties, cash desk operations, deposits, and pre-orders
- Uphold security protocols and procedures across all operations
Qualifications
- Established sales experience in luxury fashion and high-end accessories
- Proven strong client base and track record of clientelling excellence
- Ready-to-wear orientation with experience in haute couture environments (advantageous)
- Experience in dress alteration assistance and tailoring support (advantageous)
- Excellent interpersonal and communication skills with ability to build rapport easily
- Warm, friendly personality with natural relationship-building capability
- Fluency in English (written and spoken); second language advantageous
- Proficiency in Microsoft Office and email
- Understanding of luxury brand positioning and commitment to brand representation
Skills
Experience
Established sales experience in luxury fashion and accessories retail, with demonstrated success in building and maintaining high-value client portfolios. Experience in ready-to-wear environments and proven clientelling excellence is essential; experience in haute couture or bespoke tailoring contexts is advantageous.
Education
No specific formal education requirement stated; secondary education assumed as standard.
Workplace
This position is based in London, England, UK.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Luxury Retail Associate», «Style Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.