Richemont Senior Sales Associate
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 24, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Senior Sales Associate at Chloe, London. Luxury retail role combining client relationship management, omnichannel sales, and boutique operations.
Role & Responsibilities
- Deliver exceptional customer service and develop long-term relationships with a personalized client portfolio
- Actively manage CRM targets and implement personalized reach-out campaigns using clienteling tools
- Consistently capture client data and maintain detailed qualitative information on all customer interactions
- Execute omnichannel strategies to grow sales and achieve individual and boutique-level KPI targets
- Support boutique management in training completion and participation in all assigned commercial activities
- Maintain awareness of local trading environment and monitor competitive activities
- Ensure impeccable store environment, back-of-house standards, and personal grooming throughout the day
- Proactively communicate structural repair needs to management to maintain a luxurious store environment
- Implement all store and back-of-house management guidelines and participate in inventory management
- Provide comprehensive after-sales support and follow-up to ensure exceptional post-purchase service
- Comply with all Richemont policies, standards, and established procedures
Qualifications
- Demonstrated ability to deliver exceptional customer service in a luxury retail environment
- Proven track record of developing and maintaining long-term client relationships
- Strong understanding of CRM systems and clienteling best practices
- Omnichannel retail experience with proven ability to achieve sales and KPI targets
- Excellent communication and interpersonal skills
- Entrepreneurial mindset with commitment to operational excellence
- Proficiency in luxury retail operations and store management standards
Skills
Experience
Minimum 2–3 years of progressive retail sales experience in luxury or premium brand environments, with demonstrated success in client relationship development and sales target achievement.
Education
Secondary education (GCSEs or equivalent); further retail management or fashion qualifications preferred.
Workplace
This position is based in London, England, UK.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Style Advisor», «Senior Client Advisor», «Senior Retail Specialist», «Fashion Consultant Stylist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.