Richemont Senior Sales Associate

Overview

Richemont is a leading luxury goods group encompassing maisons specialising in jewellery, watches and high-end accessories. As an employer it is recognised for its emphasis on craftsmanship, heritage and client-centric retail operations, offering international career pathways across boutiques and maison ateliers.

Role & Responsibilities

• Achieve and exceed individual and boutique sales targets through proactive client acquisition and high-value conversion.
• Develop and manage an active client portfolio using personalised clienteling and follow-up to maximise repeat business and lifetime value.
• Deliver bespoke, white-glove service during sales consultations, private viewings and after‑sales interactions to uphold the maison’s standards.
• Mentor and coach junior sales staff, modelling best practice in client approach, product presentation and closing techniques.
• Maintain deep product knowledge across relevant categories and communicate features, provenance and craftsmanship convincingly to clients.
• Support boutique operations including visual merchandising standards, inventory control, replenishment and stock reconciliation.
• Operate point-of-sale systems, process transactions accurately and ensure compliance with luxury retail policies and loss-prevention procedures.
• Collaborate with store management and cross-functional teams (e.g., CRM, marketing) to execute client events, trunk shows and omnichannel initiatives.

Qualifications

• Proven track record of high-value sales in luxury retail or high-end hospitality environments.
• Demonstrable clienteling and relationship-management capabilities with affluent clientele.
• Strong leadership and mentoring ability with experience supporting and developing junior colleagues.
• Exceptional communication and presentation skills; professional demeanour appropriate to luxury retail.
• Availability to work retail hours including evenings, weekends and public holidays as required by boutique operations.

Skills

Experience

Typically 4–7 years of progressive experience in luxury retail sales with a consistent record of meeting or exceeding KPIs; prior experience mentoring or supervising sales teams is preferred.

Education

High school diploma or equivalent required; tertiary qualification in retail, hospitality, business or luxury brand management preferred.

Workplace

Culture

Richemont boutiques prize craftsmanship, discretion and a client-first ethos; teams are international, highly skilled and focused on elevating the customer experience. The working culture emphasizes professionalism, attention to detail and internal mobility across maisons and geographies.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.