Richemont Senior Sales Advisor
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 19, 2026
About Richemont
Richemont is a Switzerland-based luxury goods group comprising maisons active in watches, jewellery, writing instruments and accessories. The Group operates global retail concessions and partner counters in prestige department stores; employees are expected to uphold maison standards of craftsmanship, client service and heritage while representing individual brands within multi-brand environments such as Selfridges.
Richemont seeks a Senior Sales at Selfridges, London — senior luxury sales role focused on client development, concession standards and revenue growth.
Role & Responsibilities
- Deliver and exceed individual and concession sales targets through proactive client acquisition, conversion and long-term clienteling.
- Provide expert product advice and storytelling to affluent clients, demonstrating deep knowledge of materials, techniques and maison heritage.
- Manage the client journey end-to-end including appointments, personalisation requests, after-sales care and relationship follow-up.
- Maintain concession standards: visual merchandising, stock presentation, housekeeping and adherence to brand guidelines within Selfridges.
- Operate POS and transaction processes accurately; support stock control, receipting, transfers and inventory reconciliation.
- Support loss-prevention procedures and ensure compliance with store security and operational protocols.
- Coach and mentor junior colleagues during shifts; deputise for management in the absence of line managers when required.
- Represent the brand at store events and collaborate with Selfridges’ commercial teams to maximise promotional opportunities.
Qualifications
- Proven luxury retail sales experience, preferably within watches, jewellery or leather goods.
- Demonstrable track record of achieving or exceeding sales KPIs and building high-value client portfolios.
- Excellent interpersonal and communication skills with the ability to engage HNW and international clientele.
- Authorised to work in the UK and available to work retail hours including evenings and weekends.
- Professional presentation and strong commercial awareness appropriate to a luxury department store environment.
Skills
Experience
Minimum 3 years of experience in luxury retail; ideally 5+ years with department store or concession experience, including a proven record of client development and meeting sales targets.
Education
Secondary education required; university degree or diploma in business, retail management, fashion or a related discipline is advantageous.
Workplace
This position is based in London, England, UK.
Culture
Richemont fosters a culture that combines maison-led craftsmanship and rigorous commercial discipline. Staff working on concessions are expected to project refined professionalism, prioritise exceptional client service and collaborate closely with store partners to deliver elevated retail experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Advisor», «Lead Sales Consultant», «Senior Retail Consultant», «Luxury Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.