Richemont Senior Retail Manager

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Location
South Korea
└Seoul
└Seoul
Employment
Full-Time
Seniority
Manager
Posted
Mar 16, 2026

About Richemont

Richemont is a leading Swiss luxury goods holding company that houses a portfolio of maisons across jewellery, watches, leather goods and fashion, including Chloé. As an employer, Richemont operates with an emphasis on heritage craftsmanship, brand stewardship and international retail excellence, offering career paths across sales, merchandising and corporate functions within a cluster of prestigious maisons.

Richemont seeks a Senior Retail Manager for Chloé in Seoul to lead boutique sales, team development and operational excellence.

Role & Responsibilities

  • Lead boutique performance for Chloé in Seoul, owning sales targets, margin and P&L accountability.
  • Coach, develop and inspire a multi-disciplinary store team to deliver exemplary luxury client service and increase lifetime client value.
  • Implement brand standards for visual merchandising, clienteling and in-store experience to ensure consistency with maison guidelines.
  • Drive CRM-led sales initiatives and loyalty programmes; analyse customer data and KPIs to shape commercial actions.
  • Manage stock, replenishment and loss-prevention processes in coordination with regional logistics and inventory teams.
  • Recruit, retain and develop talent; build workforce plans and manage scheduling to optimise coverage during peak trading.
  • Collaborate with regional management and headquarters on promotions, product launches and operational improvements; ensure compliance with corporate policies.

Qualifications

  • Proven experience in luxury retail management, preferably within an international fashion or leather-goods maison.
  • Demonstrable track record of meeting and exceeding sales targets and driving profitable store growth.
  • Strong leadership ability with experience recruiting, coaching and developing sales teams.
  • Excellent interpersonal skills and a customer-centric approach to client relationship building.
  • High level of commercial acumen, including P&L awareness and KPI-driven decision making.

Skills

Luxury clienteling and relationship management Retail operations and P&L management Visual merchandising and boutique presentation Inventory control and stock management Team leadership, coaching and talent development KPI analysis and performance reporting Microsoft Office (Excel) and retail CRM systems

Experience

Typically 5+ years in luxury retail with substantive boutique management experience and a proven history of leading teams to achieve revenue and service targets.

Education

Bachelor’s degree or equivalent in business, retail management, marketing or a related field preferred.

Workplace

This position is based in Seoul, Seoul, South Korea.

Culture

Richemont fosters a culture that balances respect for heritage craftsmanship with modern retail innovation; teams are expected to uphold exacting brand standards while contributing practical commercial solutions. The working environment emphasises mentorship, cross‑maison collaboration and dedication to long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Boutique Manager», «Flagship Store Manager», «Retail Operations Manager», «Boutique Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.