Richemont Senior Retail Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Richemont
Richemont is a leading Swiss luxury goods holding company that houses a portfolio of maisons across jewellery, watches, leather goods and fashion, including Chloé. As an employer, Richemont operates with an emphasis on heritage craftsmanship, brand stewardship and international retail excellence, offering career paths across sales, merchandising and corporate functions within a cluster of prestigious maisons.
Chloé Seoul seeks Senior Retail Manager to oversee boutique operations, drive sales KPIs, and lead retail teams. Richemont luxury brand role.
Role & Responsibilities
- Set commercial targets and strategic execution plans in alignment with the Managing Director and HQ Retail Team
- Drive retail sales performance to achieve monthly, quarterly, and annual targets; analyze KPIs (conversion rate, UPT, ATV, client mix) and implement action plans to maximize productivity and profitability
- Oversee daily and weekly retail operations across all boutiques, ensuring compliance with company standards, policies, and visual merchandising standards
- Manage store openings, renovations, and maintenance in coordination with Visual Merchandising, Finance, and HQ teams
- Supervise inventory accuracy, stock levels, and loss prevention initiatives across all locations
- Brief boutique teams on clienteling campaigns and CRM initiatives; lead implementation of in-store activations and monitor results
- Ensure exceptional and consistent client experience across all boutiques; monitor mystery shopping results and client feedback for continuous service improvement
- Lead, coach, and motivate boutique managers and retail teams to achieve business goals
- Conduct regular performance reviews, provide feedback for individual development, and ensure proper staffing and succession planning
- Collaborate with Merchandising, Marketing, Finance, and HR to ensure full alignment with brand strategy and activate new campaigns and promotions
- Liaise with Regional and HQ retail teams to report business results, competitive analysis, and share best practices
Qualifications
- 12+ years of relevant experience in retail operations, retail management, and retail training
- Demonstrated ability to drive business KPIs through retail programs and talent development
- Strong leadership skills including empathy, coaching, and team motivation
- Strong communication and influencing skills across all organizational levels
- Strong numerical literacy and analytical ability; excellent attention to detail
- Proficiency in retail management systems and computer applications
- Experience in luxury fashion retail or premium brand environments preferred
Skills
Experience
12+ years in retail operations, retail management, and/or retail training, preferably within luxury fashion or premium brands. Proven track record of driving business KPIs through retail programs and team leadership.
Education
High school diploma or equivalent; Bachelor's degree in Business, Retail Management, or related field preferred.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Richemont fosters a culture that balances respect for heritage craftsmanship with modern retail innovation; teams are expected to uphold exacting brand standards while contributing practical commercial solutions. The working environment emphasises mentorship, cross‑maison collaboration and dedication to long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Director», «Senior Boutique Operations Manager», «Retail Operations Director», «Senior Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.