Richemont Senior Retail Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Mar 11, 2026
About Richemont
Richemont is a leading luxury goods group comprising several prestigious maisons across jewellery, watches, leather goods and accessories. As an employer it emphasises craftsmanship, client-centred service, long-term brand stewardship and cross-house collaboration, offering career paths that balance commercial rigour with respect for heritage and creativity.
Senior Retail Manager at Cartier (Richemont), Macau. Lead luxury boutique operations, manage teams of 30+, drive retail excellence and client-centric service standards.
Role & Responsibilities
- Lead and develop the retail team across boutiques within the management area to achieve market-leading retail excellence and performance standards
- Foster a culture of uncompromising excellence among frontline teams, ensuring engagement, motivation, and alignment with the Maison's vision and values
- Devote significant time to people development and boutique management mentoring, supporting the evolution of boutique managers into inspirational leaders and brand advocates through coaching and individual development planning
- Advise the Commercial Director on succession planning, talent identification, strengths assessment, and career development initiatives for boutique managers and their deputies
- Work closely with ODHR to identify retail manpower needs, make hiring decisions, and develop talent retention strategies
- Establish high service standards by fostering professional, customized client interactions and embedding client-centric values across all boutiques
- Provide strategic insights on customer trends, behaviors, and client segmentation to align marketing efforts and commercial planning
- Define boutique-specific business strategies with deep market knowledge, identifying business opportunities and competitive intelligence
- Collaborate with the Commercial Director to develop strategic business plans and bridge retail operations with cross-functional departments
- Partner with Marketing to analyze customer experience metrics and develop qualitative action plans by client segment
- Work with the Product team to support boutique-specific product selection and commercial offers that reflect business strategy
- Develop commission and incentive schemes in partnership with ODHR to enhance team motivation and competitive market advantage
- Maintain accountability for boutique staff productivity and cost management
- Instill brand image standards across Visual Merchandising, boutique maintenance, and staff grooming protocols
- Communicate retail needs to the Visual Merchandising team to balance brand image, business performance, and client experience requirements
- Role model Cartier brand ambassadorship through professional communication, behavior, and grooming
- Nurture relationships with landlords, PR, media, and local authorities as appropriate
- Leverage Retail Office support and cross-departmental resources to improve operational workflows and processes
- Ensure Standard Operating Procedures are regularly updated and consistently implemented at the frontline
- Partner with Finance to review internal controls, protect company assets, and prevent operational losses
Qualifications
- Minimum 10 years of retail management experience, with at least 2 years leading a team of 30+ people
- University degree or equivalent higher education qualification
- Watch, jewelry, fashion, or luxury retail background strongly preferred
- Demonstrated expertise in visual merchandising and brand image standards
- Proven leadership and management excellence with superior communication and presentation abilities
- Strong client service orientation and experience building client-centric cultures
- Operational management and business acumen in luxury retail environments
- Demonstrated adaptability and learning agility in dynamic market conditions
- Collaborative team player with strong cross-functional partnership skills
Skills
Experience
Minimum 10 years in retail management roles within the luxury, watches, jewelry, or fashion sectors, with at least the last 2 years managing boutique or retail teams of 30 or more personnel. Demonstrated track record of building high-performing teams, implementing client-centric cultures, and driving operational excellence in competitive luxury retail environments.
Education
University degree required.
Workplace
This position is based in Macau, Macau, China.
Culture
Richemont’s culture blends respect for artisanal heritage with commercial discipline. The group values excellence in client service, collaborative cross-maison initiatives and long-term talent development, promoting a professional environment where craftsmanship and innovation coexist.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Director», «Retail Operations Manager», «Boutique Network Manager», «Retail Leadership Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.