Van Cleef & Arpels Senior Manager, Client Experience
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $125,000–140,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 15, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks Senior Manager, Client Experience in New York. Lead client hospitality initiatives and vendor relationships for luxury jewelry maison.
Role & Responsibilities
- Oversee the daily client journey by boutique typology across current and future network locations, ensuring experiential spaces meet established guidelines and standards
- Align requirements with the Director of Client Experience to maintain consistency and quality across all boutique spaces
- Build a strong community with regional and headquarters teams to gather feedback and implement continuous improvements to the client welcome journey
- Advocate with headquarters counterparts for improved tools and supporting elements to ensure harmonious client experience within experiential spaces
- Partner with key retail teams to reinforce identified areas of opportunity within the client journey through relevant trainings, tools, and programs
- Provide oversight on the management of branded tools and hospitality solutions designed to elevate client experience
- Investigate innovative solutions to promote streamlined operations and budget reconciliation
- Manage key food and beverage vendor relationships relevant to daily client hosting in boutiques
- Partner on standardizing food and beverage needs across regions where local solutions apply
- Represent market interests and advocate for local adaptation of headquarters-driven guidelines or vendor partnerships
- Conduct competitive research to protect maison differentiation
- Act as main liaison for vendor scope of work and contract negotiations
- Ensure adjustments align with yearly projects and priorities
- Collaborate with the Director of Client Experience on yearly budget planning
- Head up seasonal gifting programs and relational gifting initiatives aligned with yearly client strategy
- Oversee successful management of milestone seasonal campaigns with efficient budget management and stock consumption
- Lead the integration of new programs, processes, and tools in partnership with headquarters, regional, and corporate teams
Qualifications
- Bachelor's degree
- 5–7 years of related experience in client experience and client-facing operations
- Previous experience in luxury products
- Experience in the jewelry industry preferred
- Strong project management skills
- Excellent organizational abilities
- Proactive approach and initiative
- Excellent interpersonal and communication skills
- Strong computer literacy
- Ability to travel as needed
Skills
Experience
5–7 years of related experience in client experience management, preferably in luxury goods or jewelry retail environments, with demonstrated expertise in overseeing client-facing initiatives and managing cross-functional teams.
Education
Bachelor's degree in Business Administration, Hospitality Management, Client Relations, or a related field.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 125,000 to USD 140,000 per annum.
Benefits
Bonus-eligible; generous compensation and benefits package for eligible employees.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Senior Manager», «Client Hospitality Manager», «Client Journey Manager», «Senior Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.