Richemont Senior IT Service Officer

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Oversee the reliable operation and maintenance of essential IT infrastructure, including LAN and wireless networks, internet connectivity, servers, storage, backups, printing solutions, and security systems such as anti-malware and firewalls.
• Lead Level 1 and Level 2 technical support for system issues, user queries, and SAP support, ensuring timely resolution and a customer-focused approach.
• Supervise the configuration, installation, and maintenance of computers, peripherals, software, and mobile devices in accordance with company standards.
• Manage hardware and software inventory, plan and execute hardware refresh cycles, and optimize asset lifecycle management.
• Develop, implement, and enforce IT operational reports, procedures, and policies to improve service delivery and operational efficiency.
• Ensure compliance with company IT policies, security protocols, and regulatory requirements.
• Mentor junior IT staff and support their professional development and technical capabilities.
• Support the IT Manager with IT project deployments and implementations in office and boutique environments, ensuring delivery on time, within scope, and budget.
• Contribute to and drive digital transformation initiatives by researching, identifying, and evaluating technologies and solutions that address business challenges and improve operational efficiency.
• Oversee training on IT infrastructure and applications to promote user adoption and digital literacy.
• Collaborate with the Regional Digital Development team as a key liaison for local requirements, promote in-house digital products, and provide technical assistance for product rollouts.
• Identify and recommend technologies and solutions to enhance operational efficiency and business services, presenting findings and strategic recommendations to management.
• Manage and optimize IT procurement, including purchase order creation, goods receipt verification, invoice tracking, and reconciliation, ensuring cost-effectiveness and compliance.
• Manage IT vendor records in SAP, including their creation, extension, and updating, to ensure accuracy and compliance.
• Lead vendor relationships, negotiate service level agreements (SLAs), and conduct cost-benefit analyses for large IT procurements.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
• At least 5 years of progressive experience in IT roles.
• Demonstrated expertise in IT infrastructure management, helpdesk operations, and successful project delivery.
• Strong experience in a Windows environment, including Office 365, SharePoint, and Exchange.
• Experience with Retail Point-Of-Sales (POS) systems and SAP is highly desirable.
• Advanced understanding of networking protocols and services, including DNS, DHCP, TCP/IP, LAN/WAN, FTP, and Proxy.
• Proficiency in IT service management frameworks; ITIL certification is highly preferred.
• Experience with cloud platforms, automation and data analysis tools, and cybersecurity best practices.
• Knowledge of Cisco Meraki is an advantage.
• Strong analytical and critical thinking skills to diagnose and resolve complex IT issues and make informed, timely decisions.
• Ability to communicate complex technical information clearly and concisely to senior management, technical teams, and non-technical staff.
• Ability to manage multiple priorities in a dynamic, fast-paced environment and handle occasional after-hours project work when required.
• Strong commitment to high-quality IT services, user satisfaction, and effective relationships with internal stakeholders.

Skills

Experience

Minimum of 5 years of progressive experience in IT roles.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related technical field.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.