Richemont Senior IT Officer
- Location
- Kuala LumpurKuala LumpurMalaysia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- IT & Technology Systems
- Posted
- Jun 3, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Senior IT Officer in Kuala Lumpur: Lead IT operations, infrastructure, and digital transformation initiatives.
Role & Responsibilities
- Oversee and ensure reliable operation and maintenance of all IT infrastructure, including LAN/WAN networks, servers, storage, backups, and security systems
- Lead and manage Level 1 and Level 2 technical support for system-related issues, user queries, and SAP support with customer-focused approach
- Supervise configuration, installation, and maintenance of IT equipment, computers, peripherals, software, and mobile devices
- Manage hardware and software inventory, including planning and executing hardware refresh cycles and asset lifecycle optimization
- Develop, implement, and enforce IT operational procedures, policies, and reports to drive continuous improvement
- Ensure strict adherence to company IT policies, security protocols, and regulatory compliance requirements
- Provide guidance and mentorship to junior IT staff and external support teams
- Lead planning and execution of IT project deployments in office and boutique environments, ensuring on-time, on-scope, on-budget delivery
- Drive digital transformation initiatives by identifying and evaluating new technologies to address local business challenges
- Oversee delivery of training on IT infrastructure and applications to promote user adoption
- Collaborate with Regional Digital Development team as key local liaison for requirements and product rollouts
- Manage and optimize IT procurement processes, including purchase orders, goods receipt verification, and invoice tracking
- Lead vendor relationship management, negotiate SLAs, and conduct cost-benefit analysis for IT procurements
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related technical field
- Minimum 3+ years of progressive experience in IT roles with demonstrated ability to manage IT operations independently or in a lead capacity
- Proven expertise in IT infrastructure management, helpdesk operations, and successful project delivery
- Strong experience in Windows environments, including Office 365, SharePoint, and AWS
- Experience with Retail Point-of-Sales (POS) systems and SAP highly desirable
- Advanced understanding of networking protocols and services (DNS, DHCP, TCP/IP, LAN/WAN, FTP, Proxy)
- Proficiency in IT service management frameworks; ITIL certification highly preferred
- Experience with cloud platforms, automation tools (Power BI, Power Automate, RPA), and cybersecurity best practices
- Knowledge of Cisco Meraki advantageous
Skills
Experience
Minimum 3+ years of progressive experience in IT roles with demonstrated ability to manage IT operations independently or in a lead capacity. Proven expertise in IT infrastructure management, helpdesk operations, and successful project delivery in enterprise environments. Experience working with retail environments and point-of-sales systems is desirable. Track record of managing technical teams, executing IT projects, and driving digital transformation initiatives.
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
Workplace
The successful candidate will be located in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Infrastructure Manager», «Senior IT Systems Officer», «IT Operations Lead», «IT Technical Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.