Richemont Senior Human Resources Manager
Richemont — Senior Human Resources Manager (5th Ave Mansion) in New York. Lead HR operations, talent strategy and employee relations for a flagship Manhattan site.
Overview
Richemont is a Switzerland-based luxury goods holding company comprising distinguished maisons in jewelry, watches, leather goods, and writing instruments. The group combines heritage craftsmanship with global retail and hospitality operations; as an employer it emphasizes artisanal excellence, discreet client service and cross-brand collaboration across a network of maisons.
Role & Responsibilities
- Provide senior HR leadership for the 5th Avenue mansion site, acting as primary HR advisor to the local leadership and on-site management.
- Drive talent acquisition and onboarding for client-facing, retail, hospitality and domestic staff, ensuring hires meet luxury service standards.
- Manage employee relations, performance management, disciplinary processes and sensitive investigations with discretion and compliance to New York labour law.
- Design and implement local HR policies and procedures that align with group standards while addressing site-specific operational needs.
- Partner with global HR centres to administer compensation, benefits, payroll interfaces and talent programs for on-site personnel.
- Develop and deliver training, service excellence and leadership development initiatives tailored to luxury retail and private estate contexts.
- Maintain HR records, confidentiality protocols and compliance documentation; prepare HR reporting and metrics for senior stakeholders.
- Lead change initiatives on-site (store events, restructures, seasonal staffing), ensuring smooth operational transitions and high employee engagement.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration or a related field, or equivalent professional experience.
- Proven knowledge of New York employment law and HR compliance requirements applicable to retail, hospitality or private residence operations.
- Demonstrated ability to handle confidential and high-sensitivity personnel matters with discretion and cultural sensitivity.
- Strong stakeholder management and influencing skills with local leadership and cross-functional partners.
- Professional HR certification preferred (e.g., SHRM-SCP, SPHR) but not mandatory.
- Fluency in English with excellent verbal and written communication appropriate for executive-level interaction.
Skills
Experience
Typically 7+ years of progressive HR experience with at least 3–5 years in a managerial HR role. Prior experience in luxury retail, hospitality, private estate/household management or a flagship store environment is strongly preferred.
Education
Bachelor’s degree in Human Resources, Business Administration, or a related discipline; or equivalent combination of education and relevant professional experience. Professional HR certification is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 485 open roles in New York, including 17 posted recently. The broader New York area accounts for 590 active listings on Cerulean, 18 of which are new. In USA as a whole, Cerulean currently features 2.202 open positions, with 77 posted this week.
Culture
Richemont’s maisons prize craftsmanship, impeccable client service and respect for heritage, creating a workplace that blends traditional savoir-faire with modern talent practices. The culture values discretion, attention to detail and collaborative partnerships across brands, offering career paths that span retail, creative ateliers and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.