Richemont Senior Customer Service Project Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 19, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Senior Customer Service Project Manager at Richemont, Paris. Lead customer service strategy and operations.
Role & Responsibilities
- Lead strategic customer service projects from conception through implementation and performance measurement
- Coordinate cross-functional teams to optimize service processes and enhance client experience
- Develop and monitor key performance indicators (KPIs) related to customer satisfaction and service quality
- Manage project timelines, budgets, and resource allocation
- Implement process improvements and best practices across service delivery touchpoints
- Liaise with internal stakeholders and external partners to align service initiatives with brand standards
Qualifications
- Proven experience managing large-scale customer service or operational projects
- Demonstrated expertise in process optimization and operational excellence
- Strong stakeholder management and team leadership capabilities
- Project management certification or equivalent professional experience
- Deep understanding of luxury retail or hospitality customer service standards
Skills
Experience
Minimum 7–10 years of experience in customer service, operations management, or related project leadership roles, preferably within the luxury goods, high-end retail, or hospitality sector.
Education
Bachelor's degree in Business Administration, Management, Operations, or a related field; or equivalent professional experience demonstrating mastery of project management methodologies.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Services Project Lead», «Senior Customer Experience Program Manager», «Client Services Operations Lead», «Senior Service Delivery Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.