Richemont Senior Client Experience Manager
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Apr 29, 2026
About Richemont
Richemont is a Swiss luxury goods group that houses several of the world’s leading maisons across watches, jewellery and luxury accessories. Renowned for craftsmanship, heritage-driven maisons and specialist retail networks, Richemont combines artisanal savoir-faire with a global distribution footprint and an emphasis on long-term brand stewardship.
Richemont seeks a Senior Client Experience Manager in Dubai to lead VIP clienteling and elevate omnichannel service for its luxury maisons.
Role & Responsibilities
- Define and execute a comprehensive client experience and clienteling strategy to deepen lifetime value, retention and wallet share among high-net-worth and core clientele across the region.
- Lead and coach a cross-functional team of client advisors and clienteling specialists to deliver personalised, omnichannel service and achieve sales and loyalty KPIs.
- Oversee CRM segmentation, data hygiene and insights—translating client analytics into targeted outreach, bespoke service propositions and measurable campaigns.
- Design and manage VIP programmes, private appointments, client events and concierge services in collaboration with boutiques, marketing and events teams.
- Establish performance metrics and reporting cadence to monitor client acquisition, conversion, frequency and average transaction value, and implement continuous improvement plans.
- Own client recovery and reputation management processes, ensuring smooth escalation and resolution of high-value client issues.
- Collaborate with e‑commerce, wholesale and marketing stakeholders to ensure a seamless, brand-consistent experience across channels.
Qualifications
- Proven leadership track record in luxury retail clienteling or private client management, with demonstrable results driving retention and high-value transactions.
- Deep understanding of luxury client expectations, HNW client relationship management and etiquette.
- Strong commercial acumen with ability to set targets, manage budgets and deliver against sales and loyalty KPIs.
- Excellent interpersonal and presentation skills; aptitude for mentoring and developing front-line client advisors.
- Comfortable working across multiple maisons and with senior internal and external stakeholders.
Skills
Experience
Typically 5+ years in luxury retail clienteling, private client or relationship management with at least 2 years in a supervisory or managerial capacity; experience across watches and/or fine jewellery is strongly advantageous.
Education
Bachelor’s degree in Business, Luxury Management, Marketing or equivalent professional experience.
Workplace
The successful candidate will be located in Dubai, Dubai, UAE.
Culture
Richemont fosters a culture rooted in craftsmanship, maison heritage and impeccable client service. The group values long‑term brand stewardship, collaborative cross‑maison partnerships and professional development that preserves artisanal excellence while embracing commercial rigour.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Relations Manager», «Client Experience Lead», «Senior Client Services Manager», «VIP Clienteling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.