Jaeger LeCoultre Senior Client Advisor

About Jaeger LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Develop and execute comprehensive customer contact strategies to communicate product launches, engage prospective clients, and foster new business relationships through targeted sales campaigns
• Serve as primary point of contact for customer inquiries, complaints, and concerns; resolve issues promptly and escalate complex matters appropriately to ensure exemplary service standards
• Establish clear objectives for each client interaction; deliver compelling product presentations using standardized materials and conduct consultative discovery to assess client interests and requirements
• Identify potential customers through systematic prospecting, client referrals, trade shows, and industry conferences to build a robust pipeline
• Analyze client needs and recommend optimally configured products with appropriate quantities and specifications; articulate product value propositions and facilitate purchase decisions at standard pricing and terms
• Document all customer interactions in the CRM system, schedule follow-up activities, and maintain data integrity to support retention strategies and business development initiatives
• Collaborate with internal teams to strengthen external customer relationships, ensure brand consistency, and deliver integrated solutions that exceed client expectations
• Ensure compliance with organizational policies, regulatory standards, and codes of conduct; seek appropriate authorization for procedural exceptions
• Drive personal performance improvement through objective-setting and performance management systems; monitor team efficiency where applicable and implement corrective actions to maintain quality and timeliness
• Build expertise through continuous professional development, formal and informal training, industry conferences, and specialist publications to remain current with luxury market trends and best practices

Qualifications

• Proven success in luxury retail sales or high-value client advisory roles within the watches, jewelry, or fashion sectors
• Demonstrated ability to build and maintain long-term client relationships and exceed sales targets consistently
• Proficiency with customer relationship management (CRM) systems and Microsoft Office Suite
• Strong presentation and interpersonal skills with the ability to communicate complex product features to diverse clientele
• Comprehensive understanding of luxury brand values, discretion, and client confidentiality protocols

Skills

Experience

5+ years in luxury retail sales, client advisory, or customer relationship management, with demonstrated success in high-value transactions and sustained client relationship development. Previous experience with watch, jewelry, or prestige goods retailing is strongly preferred.

Education

High school diploma or equivalent; post-secondary education in business, marketing, hospitality, or luxury management is advantageous.

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.