Jaeger-LeCoultre Senior Client Advisor
- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 6, 2026
About Jaeger-LeCoultre
Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.
Jaeger-LeCoultre seeks a Senior Client Advisor to drive customer engagement and sales for its distinguished timepiece collections in Seoul. The role encompasses developing and executing customer contact strategies, presenting product launches and campaigns to prospective clients, identifying purchasing opportunities through consultative selling, and maintaining comprehensive CRM records to support business development and customer retention.
Role & Responsibilities
- Develop and implement customer contact plans to communicate product launches and engage potential customers in targeted sales campaigns
- Serve as first point of contact for customer inquiries and complaints, resolving issues appropriately and escalating complex matters as required
- Establish clear objectives for sales interactions, deliver presentations using standardized materials, and assess customer interest through targeted questioning
- Identify prospective customers through referrals, networking, and participation in trade shows and industry conferences
- Recommend products and configurations aligned with customer needs, leveraging technical expertise to facilitate purchase decisions at standard pricing and terms
- Schedule follow-up actions and record all customer interactions in the CRM system to support retention and business development initiatives
- Collaborate internally to develop communications and strengthen external customer relationships
- Maintain knowledge of organizational policies, regulatory requirements, and codes of conduct to ensure adherence to all standards
- Monitor performance against personal objectives using performance management systems and contribute to formal performance appraisals
- Pursue continuous professional development through training, coaching, external accreditations, and ongoing education in industry trends and best practices
Qualifications
- Demonstrated expertise in luxury goods retail or B2B client relations
- Proven track record of meeting or exceeding sales targets and customer retention objectives
- Strong understanding of watches, horology, or luxury product knowledge highly valued
- Proficiency with CRM systems and customer management platforms
- Excellent presentation and communication skills in professional contexts
Skills
Experience
Minimum 3–5 years of customer-facing sales experience in a luxury retail, watchmaking, or premium goods environment, with demonstrated success in B2B or high-value client management.
Education
Secondary education minimum; tertiary qualification in business, sales, marketing, or related discipline preferred.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jaeger-LeCoultre, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Client Relations Manager», «Premium Sales Consultant», «Luxury Retail Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.