Richemont Senior Client Advisor

About Richemont

Richemont is a leading international luxury goods group that manages a portfolio of maisons specialized in watches, jewellery, writing instruments and accessories. The group combines a respect for artisanal craft and heritage with global retail and wholesale operations across premier markets; many maisons operate with entrepreneurial autonomy under the Richemont umbrella.

Role & Responsibilities

• Deliver an exceptional and unique in-store journey, greeting and acknowledging every client with warmth whilst maintaining outstanding service standards and comprehensive product knowledge across all touchpoints
• Develop and execute personalized client relationship strategies through accurate data capture, proactive follow-up, and participation in in-store and off-site events and networking initiatives
• Demonstrate mastery of the sales ceremony by asking strategic questions, actively listening to client needs, skillfully handling negotiations and objections, and ensuring consistent attainment or exceeding of sales targets
• Communicate with passion and extensive knowledge about the Maison's values, heritage, and codes, delivering detailed descriptions of pieces including construction, materials, design aesthetics, and care requirements
• Promote the uniqueness of the Maison's collections with broad product knowledge and an adaptive approach that resonates with diverse clientele and reinforces brand positioning
• Provide exceptional post-sale client support and recommendations, acting as a knowledgeable referent who embodies Maison values and ensures clients return to the boutique
• Execute daily boutique operations including setup, breakdown, merchandising, display maintenance, inventory management, cycle counts, and compliance with all security and operational policies
• Remain current on industry news and competitive landscape whilst assisting with special projects including price changes and back-office responsibilities as needed

Qualifications

• College degree preferred
• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment
• General knowledge of or demonstrated interest in timepiece movements and luxury watch mechanisms
• Strong understanding of customer service needs and client priorities
• Excellent interpersonal and communication skills with ability to engage diverse clientele
• Strong attention to detail with the capacity to manage multiple tasks simultaneously with precision
• Availability to work retail hours including evenings and weekends

Skills

Experience

2 to 5 years of previous experience in luxury retail, service, or hospitality environment. Demonstrated expertise in client-facing roles with a track record of building and maintaining high-value relationships. General knowledge of timepiece movements and horological concepts is advantageous.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 27 to USD 30 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off to support community initiatives.

Culture

Richemont cultivates a culture that values craftsmanship, product expertise and discretion, encouraging maisons to retain their singular identities while benefiting from group resources. The workplace emphasizes client service excellence, professional development and collaboration across global retail and maison teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.