Alfred Dunhill Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 7, 2026
About Alfred Dunhill
Alfred Dunhill, the British house founded in 1893, is synonymous with refined masculinity, craftsmanship, and a spirit of purposeful innovation. As an employer, the brand offers a distinctive environment where heritage leatherwork, tailoring, accessories, and contemporary retail excellence meet a global luxury clientele. Colleagues are invited to uphold exacting standards of service and product knowledge while contributing to a culture that values discretion, curiosity, and disciplined creativity. With roots in London and a presence across key international markets, Alfred Dunhill appeals to professionals who appreciate timeless design, meticulous detail, and the opportunity to shape the future of an enduring gentleman’s luxury maison.
Senior Client Advisor at Alfred Dunhill, Harrods in London. Drive luxury retail sales, build client loyalty, and deliver exceptional service.
Role & Responsibilities
- Achieve individual sales targets and KPIs as established by the Store Manager
- Develop and animate an individual client portfolio to increase recruitment and loyalty within a client-centric retail culture
- Maximize product line potential whilst ensuring merchandising aligns with Alfred Dunhill brand identity and store objectives
- Coordinate in-store promotional events and cultivate relationships with the Harrods personal shopper team to create incremental sales opportunities
- Exceed customer expectations through innovative, anticipatory service and effective handling of special requests and exchanges
- Maintain stock in optimal condition and perform accurate inventory management and system administration
- Handle customer complaints professionally and efficiently in accordance with company policy
- Develop and maintain effective internal communication across Dunhill stores and Head Office
- Adhere to all company systems, procedures, and policies, including health, safety, and HSE legislation
- Comply with company and Harrods security procedures, utilize security tagging systems, and participate in audits and shrinkage minimization initiatives
Qualifications
- Proven experience in luxury retail or high-end service-oriented environments such as hospitality
- Demonstrated understanding of the luxury market and its commercial nuances
- Sound product knowledge with experience selling high-value goods
- Proficiency in POS systems
- Familiarity with retail inventory management software
- Basic competency in CRM systems
- Excellent written and verbal communication skills with the ability to engage effectively at all organizational levels
- Articulate, polished professional presentation and demeanor
- Strong interpersonal skills and the ability to build rapport quickly
- Ability to represent the Alfred Dunhill brand with confidence and authenticity
- Capacity to work both independently and collaboratively within a team structure
- Solution-oriented problem-solving approach with the ability to work under pressure and meet deadlines
Skills
Experience
Proven experience in retailing within the luxury goods sector or similar service-oriented industry is essential. Candidates should demonstrate a track record of achieving sales targets, building client relationships, and delivering exceptional customer service in a high-end retail environment.
Education
No specific educational qualifications are mandated; however, candidates with qualifications in retail management, hospitality, or business are advantageous.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Alfred Dunhill fosters a refined, heritage-led workplace where craftsmanship, British elegance, and contemporary luxury shape the everyday environment. As an employer, the brand values discretion, expertise, and collaboration, offering teams the opportunity to contribute to a distinctive maison with a strong legacy in men’s style and design.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alfred Dunhill, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Relations Advisor», «Senior Retail Specialist», «Luxury Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.