Richemont Senior Client Advisor

Overview

Richemont is a Swiss luxury goods group comprising multiple maisons active in high jewelry, watches, writing instruments and accessories. The organisation operates a portfolio of heritage brands sold through boutiques and flagship counters in premium department stores worldwide; as an employer it emphasises craftsmanship, brand stewardship and client-centric retail excellence across an international network.

Role & Responsibilities

• Cultivate and maintain long-term relationships with high-value and VIP clients through proactive clienteling and personalised service.
• Achieve and exceed individual and boutique sales targets, driving conversion and average transaction value through consultative selling.
• Manage the end-to-end client journey: appointments, private viewings, bespoke requests, sales administration and after-sales follow-up.
• Operate boutique merchandising and visual standards in line with brand directives; ensure product presentation and inventory integrity.
• Coach and mentor junior client advisors; share market intelligence and contribute to a high-performance retail culture.
• Collaborate with Harrods store management and in-house teams to coordinate events, trunk shows and cross-brand client initiatives.
• Use CRM and POS systems to maintain accurate client records, sales reporting and lead tracking.

Qualifications

• Proven luxury retail sales record, preferably within high jewelry, watches or premium accessories.
• Demonstrable experience managing VIP or high-net-worth client portfolios and complex private sales.
• Strong commercial acumen with consistent achievement of sales targets in a boutique or department store environment.
• Excellent interpersonal presentation and negotiation skills; able to represent a maison with discretion and professionalism.
• Right to work in the UK and availability to work retail hours, including weekends and evenings.

Skills

Experience

Typically 3–5+ years of progressive experience in luxury retail with a proven track record of high-value sales and client development; prior experience within a department store (Harrods, Selfridges, etc.) or flagship boutique is highly advantageous.

Education

Bachelor's degree preferred or equivalent vocational qualification; demonstrable professional experience in luxury retail accepted in lieu of formal degree.

Workplace

Culture

The workplace culture reflects Richemont's emphasis on heritage, refined client service and inter-maison collaboration. Teams operate in an elite retail environment where discretion, polished presentation and continuous professional development are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.