Richemont Senior Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage potential clients in targeted sales campaigns
• Serve as first point of contact for customer queries and complaints, resolving issues or escalating complex matters appropriately
• Set clear objectives for sales calls and meetings; deliver product presentations using standard materials and identify customer needs through strategic questioning
• Identify potential customers through referral networks, existing client relationships, trade shows, and industry conferences
• Recommend products and services that align with stated customer needs, utilizing personal expertise to propose appropriate configurations and quantities
• Schedule follow-up actions and maintain detailed customer records in the CRM system to support retention and business development initiatives
• Collaborate with internal teams to develop communications and strengthen external customer relationships
• Ensure adherence to organizational policies, procedures, and applicable regulatory codes of conduct
• Monitor personal performance against objectives using performance management systems and contribute to continuous improvement
• Develop professional capabilities through training, coaching, and ongoing education to maintain industry best practices knowledge

Qualifications

• Proven experience in luxury client advisory or high-end sales environments
• Strong understanding of luxury jewelry, watches, or fine accessories product categories
• Demonstrated ability to manage complex client relationships and build long-term partnerships
• Excellent communication and interpersonal skills with multilingual capabilities preferred

Skills

Experience

Proven track record in luxury retail or client advisory roles, with demonstrated success in developing new business relationships, managing high-value customer accounts, and achieving sales objectives. Experience with luxury goods, jewelry, watches, or accessories sectors is essential.

Education

High school diploma or equivalent; further education in business, sales, or luxury management is advantageous.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.