Richemont Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Aug 10, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Senior Client Advisor in Hong Kong SAR — deliver luxury service, build client relationships, and mentor team in a prestigious boutique environment.
Role & Responsibilities
- Build and maintain strong, personalized relationships with high-value clients across multiple touchpoints
- Provide expert product consultation and styling guidance aligned with client preferences and lifestyle
- Achieve and exceed individual and boutique sales targets through sophisticated consultative selling techniques
- Mentor and coach junior sales advisors on client engagement and service excellence standards
- Maintain comprehensive client CRM records and leverage data to identify upsell and cross-sell opportunities
- Represent the brand values and aesthetic consistently, serving as a brand ambassador within the boutique and community
- Participate in VIP events, private appointments, and exclusive client experiences to deepen relationships
Qualifications
- Demonstrated track record of exceeding sales targets in a luxury retail or hospitality environment
- Deep understanding of product categories and brand heritage relevant to Richemont's portfolio
- Exceptional interpersonal and communication skills with fluency in English and Cantonese
- Proven ability to build and manage a personal client base and foster client loyalty
- Experience mentoring or training junior team members in service delivery standards
Skills
Experience
Minimum 5–7 years of progressive experience in luxury retail sales, boutique environments, or high-end clienteling, with at least 2–3 years in a senior or advisory capacity.
Education
Secondary education or equivalent; further training in luxury retail, sales excellence, or brand-specific certification is advantageous.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Boutique Advisor», «Client Relations Manager», «Senior Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.