Richemont Senior Brand Experience Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Aug 3, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Senior Brand Experience Manager in Seoul to lead luxury brand engagement strategies and elevate customer experiences across channels.
Role & Responsibilities
- Develop and execute comprehensive brand experience strategies aligned with Richemont's global luxury positioning
- Oversee customer journey optimization across retail and digital touchpoints
- Lead cross-functional teams to enhance luxury clientele engagement and satisfaction
- Manage brand ambassador programs and VIP client relations
- Monitor brand perception and experience metrics through qualitative and quantitative research
- Collaborate with retail operations and merchandising teams to ensure consistent brand storytelling
Qualifications
- 10+ years of experience in luxury brand management or high-end customer experience
- Demonstrated success in leading premium retail or hospitality environments
- Expertise in luxury consumer psychology and behavior
- Strong knowledge of Asian luxury markets, particularly Korea
- Exceptional stakeholder management and cross-cultural communication skills
- Track record of implementing successful brand initiatives that drive customer loyalty
Skills
Experience
Minimum 10 years of progressive experience in luxury brand management, customer experience strategy, or premium retail operations. Experience working with Richemont brands or comparable luxury conglomerates is preferred. Proven success in Korean or Asian luxury markets is highly valued.
Education
Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Master's degree in luxury management, MBA, or equivalent executive education is preferred.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Experience Director», «Senior Customer Experience Manager», «Luxury Experience Manager», «Senior Brand Engagement Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.