Richemont Senior Brand Experience Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and execute comprehensive Brand Experience strategy aligned with Maison and market priorities, creating annual strategic roadmaps spanning events, client journeys, VIP engagement, cultural partnerships, and corporate initiatives
• Lead client experience design across all touchpoints, developing segmented engagement programs and VIP strategies while collaborating with Retail, Client Development, and High-End teams to measure satisfaction and drive continuous improvement
• Conceptualize and orchestrate brand events and 360° experiential activations from ideation through execution, ensuring flawless delivery, cross-functional coordination with Media, PR, Retail, and Client Development, and systematic post-event evaluation
• Develop and manage Fondation Cartier collaborations and cultural partnerships, curating exhibitions, performances, and cultural activations while building relationships with museums, cultural institutions, and public organizations to strengthen Cartier's institutional positioning
• Lead, mentor, and develop the Brand Experience team to deliver excellence, fostering a culture of creativity, collaboration, agility, and continuous improvement through structured feedback and capabilities development
• Manage annual budget planning, forecasting, resource allocation, KPI tracking, and ROI measurement across all Brand Experience initiatives, presenting strategic recommendations to local and global leadership

Qualifications

• Bachelor's degree or above
• 15 or more years of professional experience in luxury, hospitality, communications, client experience, art & culture, events, or related industries
• Demonstrated leadership experience managing teams of varying sizes
• Extensive experience leading complex, cross-functional strategic projects
• Fluency in Korean and English (written and verbal)
• Advanced proficiency with Microsoft Office, particularly PowerPoint and Excel

Skills

Experience

15+ years in luxury, hospitality, communications, client experience, art & culture, events or related industries, with substantial experience leading cross-functional teams in complex international environments and managing strategic brand initiatives.

Education

Bachelor's degree or above in a related discipline such as communications, business administration, marketing, hospitality management, or arts and culture.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.