Richemont Senior Analyst, Workforce Management
Richemont in New York seeks a Senior Analyst, Workforce Management to lead forecasting, scheduling and labour analytics for retail and digital operations.
Overview
Richemont is a Switzerland-based luxury goods group comprising prestigious maisons in jewellery, watches and specialist luxury accessories. The group combines artisanal heritage with international retail and digital operations and seeks professionals who can balance respect for craftsmanship with data-driven commercial decision-making.
Role & Responsibilities
- Develop and maintain short‑ and long‑term workforce forecasts and staffing models across retail, e‑commerce and service channels.
- Design efficient weekly and daily schedules to meet demand while optimising labour cost and service KPIs.
- Create scenario models to quantify headcount, hours and cost implications of business initiatives or seasonal fluctuations.
- Produce regular dashboards and reports for senior stakeholders, translating data into actionable recommendations.
- Partner with HR, store operations, merchandising and finance to align workforce plans with commercial and budgetary objectives.
- Manage and enhance workforce management systems and data pipelines to ensure accuracy of time‑and‑attendance, forecasts and labour metrics.
- Monitor and report on key performance indicators (service levels, productivity, shrinkage, overtime) and drive continuous improvement initiatives.
Qualifications
- Bachelor’s degree in Business, Economics, Statistics, Industrial Engineering, Mathematics or related field; master’s preferred.
- Proven ability to produce forecasts, staffing models and schedule optimisations for multi‑channel retail operations.
- Strong analytical rigor with demonstrated competence in data cleansing, modelling and scenario analysis.
- Excellent stakeholder management and communication skills, with experience presenting to senior leadership.
- Familiarity with workforce management systems and time‑and‑attendance processes in a retail context.
Skills
Experience
Approximately 4–7 years of progressive workforce management, demand planning, retail operations analytics or related experience, ideally with at least some exposure to luxury or premium retail and omni‑channel environments.
Education
Bachelor’s degree in Business, Economics, Statistics, Industrial Engineering, Mathematics or a related discipline; master’s degree or advanced quantitative certification preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 492 open positions in New York on Cerulean, with 18 added recently. Within New York, Cerulean currently features 600 open roles, including 20 recent additions. Across USA, Cerulean lists 2.232 open roles — 74 of them newly added.
Culture
Richemont’s workplace balances a reverence for traditional craftsmanship with a forward‑looking commercial and digital mindset. The environment values collaboration across global teams, high standards of client service, and data‑driven decision making to support maisons committed to long‑term brand equity and innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.