Richemont Senior Analyst, Regional Client Insights & Performance

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Act as regional subject matter expert for client data, CRM platforms, and clienteling performance across all boutiques
• Own quality, integrity, governance, and evolution of regional client database in partnership with HQ; oversee client reassignment to active sales associates
• Lead development and optimization of client data KPIs, dashboards, and reporting for boutique and regional leadership teams
• Drive continuous improvement in client data capture, enrichment, cleansing, segmentation, and compliance aligned with US and LATAM data privacy regulations
• Translate performance data into clear insights and actionable recommendations enabling boutique managers to coach teams and refine strategies
• Identify, analyze, and interpret client trends, behaviors, and lifecycle patterns to support acquisition, loyalty, and retention initiatives
• Serve as regional lead on client-related CRM tools and platforms including Looker, Booster, Salesforce, MyClients App, and related analytics environments
• Establish consistent reporting cadence tracking client engagement, outreach activity, data capture, retention, reactivation, and conversion metrics
• Support commercial leadership in measuring ROI of client activations, events, and boutique initiatives
• Lead education and adoption of client data and clienteling best practices across boutiques through training and enablement programs
• Serve as strategic data liaison across functions—retail operations, marketing, client services, and HQ—ensuring insights inform retail strategy and operational priorities
• Develop ad-hoc materials and intelligence tools supporting product launches, boutique openings, network development, and strategic projects
• Partner with key stakeholders to maintain consistency with global reporting standards while ensuring regional relevance and business alignment

Qualifications

• Bachelor's degree required; Master's degree preferred in Business, Marketing, Analytics, or related field
• 7+ years of experience in client data, CRM, analytics, clienteling performance, or commercial data-strategy roles
• Proven experience translating complex data into actionable insights for retail and commercial teams
• Strong knowledge of CRM platforms including Looker, Booster, Salesforce Marketing Cloud, and analytics tools such as Power BI, Tableau, and Eventtia
• Expert-level proficiency in Excel and PowerPoint
• Demonstrated success in data visualization and interpretation to extract actionable insights
• Experience with customer analytics, databases, performance metrics, reporting, campaign management, data quality, and compliance
• Luxury retail and client-centric retail environment experience strongly preferred

Skills

Experience

7+ years in client data, CRM analytics, clienteling performance, or commercial data-strategy roles. Proven track record translating complex datasets into strategic insights for retail and commercial teams, managing CRM platform implementations, developing performance dashboards, and working successfully across multiple business disciplines in fast-paced environments. Luxury retail experience strongly preferred.

Education

Bachelor's degree required; Master's degree preferred in Business, Marketing, Analytics, or related field.

Workplace

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance; disability benefits; 401(k) with employer match; wellness reimbursement benefit; paid time off; volunteer time off days.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.