Richemont Salesforce Solution and Integration Architect

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Own end-to-end solution architecture for Client360 initiatives, from discovery and option assessment through detailed design, delivery and operational readiness.
• Translate functional and non-functional requirements into pragmatic solution blueprints aligned with Client Platforms and Enterprise Architecture guardrails.
• Design scalable Salesforce Service Cloud solutions covering data models, sharing and security, automation, extensibility, performance and maintainability.
• Lead integration architecture between Salesforce and enterprise platforms, including SAP, Google Cloud Platform and third-party applications.
• Define and govern API-led, event-driven, synchronous and asynchronous integration patterns, including security, error handling, resilience, replay, reconciliation and observability.
• Collaborate with MuleSoft, Solace, Kong and integration teams to establish consistent API, messaging and canonical data model practices.
• Define integration contracts and non-functional requirements covering interface ownership, data quality, throughput, latency, availability, versioning and backward compatibility.
• Establish monitoring, alerting, traceability, support ownership and recovery procedures across Salesforce and connected platforms to ensure end-to-end integration operability.
• Review and validate technical designs, user stories, change requests and architectural proposals produced by Product and delivery teams.
• Facilitate architecture, integration, security and design-authority discussions, documenting decisions, risks, assumptions, dependencies and technical debt.
• Ensure solutions meet security, privacy, identity and access-management requirements, including OAuth, SSO, role-based access and data protection.
• Assess Salesforce releases, new platform capabilities and integration technologies, and lead focused proofs of concept where relevant.
• Support analysis and resolution of major platform or integration incidents and drive sustainable corrective actions.
• Maintain architecture standards, reusable patterns, decision records, diagrams and implementation guidelines, while coaching technical leads and developers.
• Own architecture for Salesforce Data Cloud capabilities, including ingestion, data harmonization, identity resolution, calculated insights, segmentation, activation, consent and integration with Service Cloud and external platforms.
• Act as accountable architecture lead across multiple workstreams, coordinating architectural decisions and dependencies across internal teams, implementation partners, vendors and enterprise technology domains.
• Challenge and validate implementation choices across Apex, Flow, Lightning components, Salesforce platform limits, integration middleware, events, API contracts and enterprise data models; remain hands-on at design-detail level with developers and engineers.
• Define and validate measurable non-functional requirements for scalability, resilience, high availability, disaster recovery, throughput, latency, performance, security, observability and operational support.
• Lead architecture reviews for high-volume and business-critical processes, including failure scenarios, idempotency, retry strategies, replay, reconciliation, data consistency and end-to-end recovery.
• Govern architecture from design through production, ensuring approved decisions are implemented and deviations, risks and technical debt are explicitly managed.
• Architect privacy- and compliance-ready data solutions adhering to global data protection laws, including GDPR and PIPL, using Salesforce Shield encryption, event monitoring and data retention mechanisms.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems or a related field.
• At least 8 years of technology delivery experience, including at least 3 years as a Salesforce Solution Architect or Technical Architect.
• Proven delivery experience with Salesforce Service Cloud in complex, enterprise-scale, multi-system environments.
• Demonstrated Integration Architect expertise, with strong knowledge of REST and SOAP APIs, event-driven architecture, messaging, integration security, and synchronous and asynchronous patterns.
• Strong understanding of platform and enterprise architecture, including scalability, availability, performance, observability, data governance and security by design.
• Experience integrating Salesforce with MuleSoft, Solace, Kong, SAP and Google Cloud Platform, or equivalent enterprise technologies.
• Ability to produce and communicate architecture diagrams, sequence diagrams, interface contracts, architecture decision records and technical standards.
• Good experience in Agile delivery and the Atlassian suite, including Confluence, Jira and Zephyr.
• Excellent analytical, problem-solving, facilitation, negotiation and stakeholder-management skills.
• Excellent proficiency in English, with the ability to communicate effectively with technical teams, Product stakeholders and senior management.
• Proven experience as accountable lead architect for at least one large-scale Salesforce transformation, with responsibility for cross-platform architecture, major design decisions, non-functional requirements and production readiness.
• Demonstrable experience architecting a Salesforce landscape with numerous integrations, complex upstream and downstream dependencies, multiple delivery teams and business-critical data flows; ability to explain the scale, architecture decisions, constraints, failures and operational outcomes of environments led.
• Experience with or exposure to Salesforce Data Cloud/Data 360, real-time event streaming and enterprise AI integrations is highly desirable.
• Required Salesforce certifications: Salesforce Certified Application Architect or System Architect; Salesforce Certified Integration Architect; Salesforce Certified Data Architect; Salesforce Certified Sharing and Visibility Architect; Salesforce Certified Platform Developer I; Salesforce Certified Service Cloud Consultant.
• Highly preferred or optional Salesforce certifications: Salesforce Certified Technical Architect (CTA); Salesforce Certified Data Cloud Consultant; Salesforce Certified Development Lifecycle and Deployment Architect; Salesforce Certified Identity and Access Management Architect.

Skills

Experience

At least 8 years of technology delivery experience, including at least 3 years as a Salesforce Solution Architect or Technical Architect; accountable lead architect for at least one large-scale Salesforce transformation.

Education

Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems or a related field.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.