Richemont Sales Support Associate
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 20, 2026
About Richemont
Richemont is a global luxury goods group comprising a portfolio of maisons renowned for watchmaking, high jewellery and leather goods. As an employer it balances heritage craftsmanship with modern retail and clienteling practices across boutiques and flagship stores worldwide.
Richemont seeks a Sales Support Associate in Hong Kong to support boutique operations, client service and inventory management.
Role & Responsibilities
- Provide administrative and operational support to boutique sales teams, ensuring seamless day-to-day store functioning.
- Manage order processing, client reservations and follow-up communications to uphold meticulous client service standards.
- Maintain and reconcile stock records, assist with inventory counts and coordinate replenishment with merchandising teams.
- Prepare sales and clienteling reports, analyse transactional data and escalate trends or discrepancies to management.
- Support client events, private viewings and in-store appointments by coordinating logistics, documentation and guest lists.
- Liaise with central teams (logistics, after-sales, CRM) to resolve customer queries and expedite case resolution.
Qualifications
- Proven ability to deliver conscientious administrative support in a retail or client-facing environment.
- High level of organisational accuracy with experience handling order processing and inventory tasks.
- Excellent written and verbal communication skills, with professional telephone etiquette.
- Discretion and respect for client confidentiality; ability to handle sensitive client information.
- Comfort working in a fast-paced luxury retail environment and managing competing priorities.
Skills
Experience
Typically 1–3 years of experience in retail operations, sales support or client services; experience within the luxury retail or premium watch/jewellery sector is highly valued.
Education
Secondary education required; diploma or certificate in retail management, hospitality, business administration or a related field is an advantage.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Richemont cultivates a culture that prizes craftsmanship, service excellence and long-term client relationships. The working environment blends boutique-level attention to detail with structured corporate support, offering opportunities to learn from established maisons and cross‑functional teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support», «Boutique Sales Coordinator», «Client Support Associate», «Retail Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.