Richemont Sales Support Associate

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Location
Hong KongHong KongChina
Seniority
Junior
Department
Retail & Boutique Operations
Industry
Fine Watches & Horology
Posted
Apr 14, 2026

About Richemont

Richemont is a Switzerland-based luxury goods group whose maisons encompass high jewelry, watches, leather goods and writing instruments. The house operates a portfolio of specialist brands and boutiques worldwide and is recognised for craftsmanship-led maisons, discreet client service and long-term artisan expertise.

Richemont seeks a Sales Support Associate in Hong Kong to support boutique sales operations, client service and order management.

Role & Responsibilities

  • Provide administrative and operational support to boutique sales teams, including order entry, invoicing follow-up and payments reconciliation.
  • Manage client dossiers and CRM records; ensure accurate updates and timely follow-up on enquiries, repairs and bespoke requests.
  • Coordinate stock movements, replenishment and transfers with warehouse and regional logistics to maintain boutique availability.
  • Prepare and package client deliveries, manage shipping/returns processes and liaise with couriers and after‑sales teams.
  • Support in-store sales activity during peak periods by preparing product presentations, reservation handling and client appointments.
  • Produce daily and weekly sales and inventory reports for store management; assist with basic sales forecasting and KPIs.
  • Ensure compliance with brand procedures, data protection and high standards of client confidentiality.
  • Collaborate with regional HQ teams (merchandising, e‑commerce, after-sales) to resolve order or service exceptions.

Qualifications

  • High school diploma or equivalent; tertiary qualification in business, hospitality or retail preferred.
  • Minimum 1 year of experience in retail operations or sales support; luxury retail experience is strongly preferred.
  • Strong numeracy and administrative skills with attention to detail and accuracy.
  • Excellent interpersonal skills and a client-centric mindset with proven discretion handling high-value clientele.
  • Ability to work flexible hours including weekends and peak retail periods.
  • Proven ability to prioritise tasks in a fast-paced boutique environment and to liaise with multiple stakeholders.

Skills

POS systems CRM systems Microsoft Excel Microsoft Office Order processing Inventory management Clienteling Cash handling

Experience

At least 1 year of retail operations or sales support experience, preferably within luxury watches, jewellery or premium fashion; demonstrable exposure to boutique client service and order management.

Education

High school diploma or equivalent; tertiary qualification (business, hospitality or related) preferred.

Workplace

This position is based in Hong Kong, Hong Kong, China.

Culture

Richemont’s houses prioritise artisanal excellence, discretion and a client‑first approach, fostering a collaborative environment across boutiques and maisons. Employees are typically encouraged to develop product expertise and progress within specialized brand teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Coordinator», «Client Services Associate», «Retail Operations Assistant», «Sales Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.