Richemont Sales Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement the sales strategy for the assigned organizational units, aligning it with long-term business objectives.
• Communicate the actions required to implement the function’s strategy and business plan, explain how they connect to the broader organization’s mission, vision and values, and motivate the team to support them and achieve local business goals.
• Develop relationship management plans for complex prospective customer accounts, identifying and building relationships with relevant decision-makers and influencers to enable effective two-way information flow and issue resolution.
• Build a professional network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products and its services.
• Configure complex product and service solutions and associated contractual terms to meet customers’ mid- to long-term needs, drawing on internal specialists; present solutions and negotiate agreements within predefined commercial parameters, or review team sales proposals and authorize deviations from standard terms, escalating issues to senior management where appropriate.
• Develop internal marketing plans and collaborate with other departments to strengthen internal relationships and external customer relationships.
• Oversee implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities to improve customer relationship management.
• Develop procedures, interpret and apply policies within the area of expertise or advise the wider business on their application, and monitor implementation.
• Use the organization’s formal development framework to identify team members’ individual development needs and plan and implement actions to build their professional capabilities, including continuing professional development required by professional or regulatory institutions; provide informal training or coaching in the area of expertise.
• Contribute specialist expertise and insights to a key element of functional strategy, ensuring it meets business needs.
• Contribute to annual and longer-term business plans; forecast performance against business KPIs; develop business cases for key activities and projects; and estimate the financial and human resources needed to meet performance targets.
• Develop and/or deliver budget plans with guidance from senior colleagues.
• Propose personal performance objectives and take appropriate actions to achieve agreed objectives, using the organization’s performance management systems to improve personal performance; manage and report on team performance, set objectives for direct reports or project/account team members, hold them accountable and take corrective action where needed.
• Monitor and review performance and behaviors within the area of responsibility to identify and resolve noncompliance with organizational policies, relevant regulatory codes and codes of conduct.
• Ensure all job descriptions are accessible to employees and conform to the company’s diversity and inclusion guidelines.

Qualifications

• Master’s degree or equivalent level.
• Substantial general work experience and comprehensive job-related experience in the area of expertise, at a fully competent level.
• Experience planning and managing resources to deliver predetermined objectives set by more senior managers.

Skills

Experience

Substantial general work experience and comprehensive job-related experience in the area of expertise at a fully competent level; managerial experience planning and managing resources to deliver predetermined objectives set by more senior managers.

Education

Master’s degree or equivalent level.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.