Richemont Sales Manager
Richemont is hiring a Sales Manager in Mexico City — lead boutique sales, clienteling and team performance for a Richemont maison.
Overview
Richemont is a Switzerland-based luxury goods holding company that incubates and manages a portfolio of maisons renowned for craftsmanship and heritage across jewellery, watches and premium accessories. As an employer, Richemont emphasizes brand stewardship, artisanal excellence and global retail presence while offering career paths across its maisons and international markets.
Role & Responsibilities
- Lead and develop the boutique sales team to achieve and exceed sales targets and KPIs; set daily, weekly and monthly objectives and monitor performance.
- Build and maintain high-value client relationships through bespoke clienteling, VIP servicing and follow-up strategies to maximise lifetime value.
- Implement brand retail standards for visual merchandising, product presentation and client experience, liaising with visual merchandising and regional teams.
- Manage store operational activities including inventory control, stock replenishment, shrinkage prevention and point-of-sale processes.
- Recruit, train and coach sales staff; design and deliver ongoing product, service and sales technique training to elevate team capability.
- Produce regular sales and activity reports, analyse market and competitor trends, and recommend commercial initiatives to regional management.
- Plan and execute in-store events, private client appointments and product launches in collaboration with marketing and CRM teams.
- Oversee store budgeting, expense control and administrative compliance in line with maison and Richemont policies.
Qualifications
- Proven leadership ability with experience managing a sales team in a luxury retail environment.
- Strong commercial acumen with demonstrable success meeting or exceeding sales targets and driving growth.
- Excellent interpersonal and client-service skills; adept at cultivating long-term relationships with high-net-worth clients.
- Sound organisational skills with experience in inventory and operational controls, staffing and scheduling.
- Professional presence and understanding of luxury brand standards, visual merchandising and client experience best practice.
Skills
Experience
3–5 years of progressive retail management experience within luxury goods (jewellery, watches or premium accessories) with a proven track record of leading teams and delivering sustained sales performance.
Education
Bachelor’s degree in Business, Retail Management, Marketing, Hospitality or a related field, or equivalent professional experience.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Culture
Richemont’s maisons cultivate an environment that prioritises craftsmanship, meticulous service and long-term client relationships. The workplace values heritage, cross-border collaboration and continuous professional development within a portfolio of prestigious luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Manager», «Boutique Manager», «Store Manager — Luxury Retail», «Client Relations Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.