Richemont Sales Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 1, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Sales Manager at Richemont luxury boutique in Madrid. Lead retail operations, manage teams, and drive client relationships in this full-time management role.
Role & Responsibilities
- Lead and manage boutique team recruitment, onboarding, training, and ongoing development in collaboration with the Boutique Director, ensuring strong talent pipeline and team engagement
- Oversee day-to-day team management, coaching, and motivation across retail and Care Service functions, fostering a culture of excellence and inclusivity
- Assist in performance and compensation management, conduct career development discussions, and implement training programs aligned with Maison values
- Analyze boutique performance metrics and KPIs, develop diagnostic assessments, and implement action plans to achieve sales targets across categories and segments
- Monitor boutique operations, back-office administration, expense management, and ensure timely execution of all reporting and compliance requirements
- Implement and enforce group, Maison, and boutique policies, procedures, and guidelines across all operational functions
- Support client relationship management and VIP portfolio development initiatives, acting as Maison ambassador in building and nurturing premium client relationships
- Monitor return on investment for CRM programs and client engagement initiatives
Qualifications
- Proven retail management experience with demonstrated success leading client-facing teams in a luxury or premium environment
- Strong analytical capabilities with ability to interpret performance data and translate insights into actionable strategies
- Exceptional leadership skills with genuine capacity to organize, motivate, and develop team members with values of inclusivity and trust
- Results-oriented mindset with strong initiative-taking abilities and proven track record in sales target achievement
- Adaptability and comfort with change management in complex, ambiguous business contexts
- Client-centric approach with ability to deliver exceptional service experiences and build VIP relationships
Skills
Experience
Previous retail management experience with demonstrated success leading teams in challenging, client-facing environments, preferably within the luxury sector or premium brands.
Education
No specific educational qualification mentioned; secondary education or equivalent assumed as baseline for retail management roles at this level.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Operations Manager», «Team Lead - Luxury Retail», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.