Richemont Sales Manager
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Richemont
Richemont is a leading Swiss luxury goods group comprising high-end maisons across jewellery, watches, leather goods and fashion. The group is recognised for a portfolio of prestigious maisons, an emphasis on craftsmanship and heritage, and a global retail network that blends artisanal savoir‑faire with sophisticated client experiences.
Richemont is hiring a Sales Manager in Madrid to lead boutique sales, coach staff and drive client development for its luxury maison.
Role & Responsibilities
- Lead and coach a boutique sales team to achieve and exceed monthly and annual sales targets, ensuring exemplary client service.
- Develop and implement clienteling strategies to maximise lifetime value, retention and VIP acquisition.
- Manage daily retail operations including staff scheduling, stock management, visual merchandising and loss-prevention procedures.
- Set, monitor and report on KPIs (sales per head, conversion, average transaction value) and implement corrective actions to drive performance.
- Collaborate with regional management on merchandising, product launches and in‑store events to optimise client engagement.
- Oversee administrative responsibilities such as cash handling, POS reconciliation, inventory controls and compliance with company policies.
Qualifications
- Proven track record of leadership in luxury retail with demonstrable achievement against sales targets.
- Excellent clienteling and relationship‑building skills with high standards of discretion and service.
- Strong commercial acumen and experience managing KPIs, P&L awareness and basic financial controls.
- Ability to coach, motivate and develop a small team; strong interpersonal and conflict‑resolution skills.
- Flexibility to work retail hours, including weekends and peak seasonal periods.
Skills
Experience
Minimum three years of experience in luxury retail sales, including at least one year in a supervisory or managerial capacity, with responsibility for team performance and sales targets.
Education
Bachelor's degree in Business, Marketing or a related discipline preferred; professional qualifications or formal training in retail or luxury brand management advantageous.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Culture
Richemont’s maisons cultivate an environment that prizes craftsmanship, impeccable client service and long‑term brand stewardship. The organisation fosters professional development within a collaborative, high‑standards retail culture where autonomy and attention to detail are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Manager», «Retail Sales Manager», «Store Sales Manager», «Client Relationship Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.